OverviewAs part of our ongoing growth and expansion, we are seeking a dynamic and experienced Organizational Operations Specialist to join our growing team.The Organizational Operations Specialist will support NOAA's Office of Response and Restoration (OR&R) knowledge management, organizational information management, and operational continuity initiatives through coordination, analysis, and implementation of standardized knowledge-sharing processes and collaboration systems. This position works collaboratively with OR&R divisions, Business Operations Division staff, and IT personnel to support modernization of organizational information structures, communication workflows, and operational resources that enhance information accessibility, operational effectiveness, and institutional knowledge retention. This position will be hybrid, working 2 days per week in the office, and the remaining 3 days per week from home.
ResponsibilitiesDuties of the Organizational Operations Specialist will include the following:- Coordinate and support OR&R's transition from multiple file storage systems to a centralized Google Drive platform in collaboration with OR&R divisions and IT personnel;
- Assist with development and implementation of standardized Google Drive folder structures, file organization practices, naming conventions, permissions management, and information accessibility standards;
- Coordinate with division teams to identify existing file storage practices, operational needs, and information-sharing requirements to support migration planning and implementation;
- Support development of project timelines, migration priorities, communication plans, and workflow processes associated with the Google Drive transition initiative;
- Assist with tracking migration progress, documenting organizational requirements, identifying process improvements, and supporting resolution of information management issues during implementation;
- Support onboarding, training, and user adoption efforts related to Google Drive usage, organizational file management practices, and collaboration tools;
- Support development and maintenance of standardized organizational workflows, knowledge-sharing practices, and internal communication systems to improve information accessibility and operational efficiency;
- Coordinate organization and maintenance of shared information resources, including Google Drive environments, intranet content, SOP repositories, continuity binders, and other operational documentation systems;
- Assist with mapping organizational communication flows, information pathways, and operational processes to support continuity of operations and institutional knowledge retention.
- Coordinate with leadership, program staff, operational teams, and IT personnel to support future information management initiatives, organizational modernization efforts, and operational readiness activities;
QualificationsThe Ideal Organizational Operations Specialist will have the following:- Bachelor's degree in Knowledge Management, Information Science, Business Administration, Organizational Development, Communications, Public Administration, Library Science, or related field;
- 5-7 years of professional experience in knowledge management, organizational operations, program coordination, enterprise collaboration systems, records management, or related fields;
- Experience supporting organizational change management, user adoption initiatives, or enterprise system implementations preferred.
- Familiarity with Google Workspace applications, shared drive administration, cloud-based collaboration systems, and digital information management practices;
- Experience developing or maintaining organizational documentation, SOPs, continuity resources, intranet content, or knowledge-sharing systems preferred;
- Strong organizational, analytical, project coordination, and stakeholder communication skills;
- Ability to coordinate multiple concurrent projects, prioritize tasks, and work collaboratively across organizational teams and divisions;
- Ability to analyze organizational workflows, communication processes, and information-sharing practices to identify opportunities for improvement;
- Familiarity working with IT personnel and understanding enterprise digital collaboration environments preferred;
- Familiarity with web-based content management systems preferred.
