Organizational Change Manager

Midland Credit Management, Inc.

$127K — $165K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Organizational Change Management or related field
  • 8+ years of experience in change management
  • Change management certifications (e.g., CCMP, Prosci)
  • Deep understanding of change management principles and tools
  • Familiarity with agile methodologies

Responsibilities

  • Assess change maturity and coach teams on best practices
  • Design and implement change management strategies
  • Develop and facilitate training sessions on change management
  • Monitor change progress and report metrics
  • Lead the development of an organizational change management framework

Benefits

  • Competitive salary with monthly incentives or annual bonuses
  • Career progression opportunities with paid training programs
  • Tuition assistance for relevant education
  • Comprehensive healthcare plans and wellness incentives
  • Paid time off for volunteering and company-sponsored events
  • Support for new families, including paid leave and child care options
  • Generous paid time off and work-life balance initiatives
Full Job Description
Applicants must have current authorization to work in the United States on a full-time basis.

The Organizational Change Manager is part of the Organizational Effectiveness team within Human Resources and will lead the organization's change management practices, lead, manage and execute change initiatives across the organization including supporting change management for the enterprise's business agility transformation efforts. This role will act as coach and internal consultant to leaders and teams in change management practices, facilitating relevant training as necessary in partnership with the Learning and Development department. This role is crucial for ensuring a successful organizational change management transformation, enhancing employee engagement, and driving organizational effectiveness.

PRINCIPAL RESPONSIBILITIES

Coaching and consulting: Assess the change maturity of the teams and provides coaching on change management best practices to executives, leaders, and team members to enhance organizational effectiveness, equipping them with the tools to navigate change effectively. In partnership with the Learning and Development department, develop and facilitate training sessions to build change management skills across the organization. Partner with key stakeholders to help them integrate change management activities within their initiatives.

Act as organizational transformation change manager: Design, lead, and implement change management to improve delivery of business value, maximize employee engagement, and minimize change resistance. Ensure a holistic approach to change, considering organizational culture, stakeholder/consumer needs, people, structures, and processes. Implement practices enhancing adaptability, agility, and responsiveness to change, blending change models/methods such as PROSCI as needed. Identify potential risks and areas of resistance through change impact assessments. Develop actionable strategies to mitigate risks and address anticipated points of resistance effectively. Monitor and report on change progress using associated metrics, adjusting as needed to ensure success.

Organizational change management framework/governance: Leveraging change management best practices, lead the development and implementation of an organizational change management strategy, governance structures, and communities of practice.

Perform other duties, as assigned.

TRAVEL REQUIRMENTS:

Domestic Travel:10%

MINIMUM REQUIREMENTS

EDUCATION: Bachelor's FIELD OF STUDY: Organizational Change Management or related field

EXPERIENCE: 8+ years of experience in change management. Proven experience in applying change management and familiarity with agile methodologies.

CERTIFICATION(S): Change management training/certifications (Certified Change Management Professional (CCMP), Prosci, or equivalent).

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
  • Deep understanding of change management principles, methodologies, and tools.
  • Familiarity with enterprise agility practices.
  • Ability to influence stakeholders and drive engagement without authority and to build trust quickly.
  • Excellent communication, facilitation, and interpersonal skills.
  • Able to navigate complex matrixed organization structures.
  • Strong consulting, coaching and presentation skills
  • Strategic thinking and planning along with execution and process improvement skills.
  • Ability to manage multiple change initiatives simultaneously.
  • Strong analytical and problem-solving skills.


PREFERRED QUALIFICATIONS

EDUCATION: Master's or Advanced FIELD OF STUDY: Organizational Change Management or a related field

EXPERIENCE: 10+ years of experience in change management, enterprise agility, organizational development/effectiveness, or a related field.

CERTIFICATION(S): Agile related training/certifications.

#LI-MCM

Starting Compensation
Annual Salary: $127,100.00 - $165,100.00 (Amount based on office location, relevant experience, skills, and competencies)

If you are wondering why you should work for us, here is something to help you decide:
  • Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
  • Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.
  • Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
  • Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
  • Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
  • Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
  • Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.
  • New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
  • Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
  • Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.


Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

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