Division or Field Office: Office of HR & Corporate Services
Department of Position:Strategic Communications Dept
Work from:Corporate Office, Erie PA
Salary Range:$99,336.00 - $158,679.00 *
salary range is for this level and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
Position SummarySupports critical enterprise strategic initiatives of the largest size and highest complexity by developing and executing change management plans that enable projects to realize business results more quickly. Creates and implements key change management deliverables that maximize user adoption and minimize resistance. Assists projects of the largest size and highest complexity to discover opportunities for process improvements.
This role will support high-impact enterprise initiatives and help strengthen how communications and change management come together to support leaders and Employees through significant organizational change.
• Strong communications experience, including the ability to translate complex business strategies and organizational changes into clear, compelling narratives and communications, is strongly preferred.
• Experience serving as a trusted advisor to senior leaders on complex, high-visibility communications and organizational change is strongly preferred.
• Crisis and issues communications experience, including supporting leaders and developing communications in sensitive, fast-moving situations, is strongly preferred.
Duties and Responsibilities- Acts as a business liaison responsible for change management plans for enterprise programs/projects of the largest size and highest complexity.
- Partners with program/project sponsors in defining program/project impacts, change management strategy and scope, and measures for change management success in the earliest phases of project planning.
- Creates and implements fully integrated cross-functional change management plans that identify the timing and sequencing of all targeted tactics, the impacted audience, and measures that will be used to evaluate success.
- Designs and delivers stakeholder analysis, and communications plan to facilitate the execution of change initiatives. Spearheads and maintains the design, development and implementation of robust change management communication and training plans aimed at supporting audiences along the change continuum from initial awareness through commitment.
- Leads critical strategic initiatives of the largest size and highest complexity focused on determining how new technologies and innovations can support reengineering business processes, and lead to more sustainable, repeatable and quantifiable business process improvements. Creates and manages message platforms to effectively communicate ideas to Employees, Agents and Customers.
- Defines and measures success metrics and monitors change progress. Identifies, analyzes and prepares risk mitigation tactics.
- Collaborates with the corporate program management office (PMO) to ensure that synergy and consistency exists to drive enterprise strategic initiative success.
- Serves as the primary resource for change management expertise for assigned key strategic initiatives of the organization.
- Matures the change management discipline across the enterprise using Prosci methodology.
- Trains and develops less experienced staff, including those new to role. Serves as a resource to other change management specialists providing guidance and feedback as required.
Capabilities- Values Diversity
- Nimble Learning
- Self-Development
- Collaborates
- Customer Focus
- Cultivates Innovation
- Instills Trust
- Optimizes Work Processes (IC)
- Ensures Accountability
- Decision Quality
QualificationsMinimum Educational and Experience Requirements - Bachelor's degree in a related field and six years' related experience; or
- Associate degree and eight years' related experience; or
- High school diploma and ten years' related experience required.
Additional Experience - In-depth knowledge of change management principles and methodologies required.
- In-depth knowledge of strategic planning, organizational design, and strategic communication required.
- Familiarity with ERIE's business processes and practices preferred.
Designations and/or Licenses - Certifications in change management methodologies such as Prosci or Certified Change Mgmt Professional (CCMP) preferred.
Physical Requirements- Climbing/accessing heights; Rarely
- Driving; Occasional (
- Lifting/Moving 0-20 lbs; Occasional (
- Lifting/Moving 20-50 lbs; Occasional (
- Lifting/Moving 20-50 lbs; Rarely
- Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
- Pushing/Pulling/moving objects, equipment with wheels; Rarely
