Picture yourself as the newest leader in our talented finance team at Enterprise Business Services. As the Order to Cash Manager, you'll be a key player in our accounts receivable activities. Our team oversees a diverse B2B portfolio across multiple business units, ensuring sub-ledger integrity, optimizing cash flow, and managing both onshore teams and offshore operational partners. At the heart of our team is a desire for excellence-we harness it to drive process improvement and maintain a strong team culture.

The vision for this role is to lead non-pharmacy accounts receivable operations, execute strategic initiatives set forth by Order to Cash leadership, and help develop and drive the broader vision of OTC. With close collaboration across departments, you'll have a fantastic opportunity to develop your leadership skills and help our finance teams continue their journey toward data-driven excellence.

Interested? Here's what this role entails:

Responsibilities may include, but are not limited to:

• Oversee end-to-end non-pharmacy B2B accounts receivable operations across multiple distinct business units.
• Own the health, cleanliness, and accuracy of the AR sub-ledger, ensuring compliance with internal accounting controls and financial reporting standards.
• Own and facilitate business reviews and coordination with internal stakeholders.
• Directly manage onshore team members; oversee daily delivery performance from third-party offshore partners while ensuring strict adherence to SLAs/KPIs/operational timelines,
• Execute oversight and governance of key daily activities within OTC space: deductions, cash application, credit management, and billing.
  • Direct a high-volume Payment Applications portfolio; ensure incoming receipts are accurately applied and reconciled promptly.
  • Oversee and govern deductions process within accounts receivable space.
  • Oversee and facilitate establishment of appropriate credit limits and customer account creation.
  • Ensure timely, accurate billing generation and delivery across all non-pharmacy business streams.
• Act as key operational point of contact for external technology partners (e.g., HighRadius); maintain smooth system interfaces and monitor system health.
• Handling escalations and managing expectations with business partners.
• Managing quality control of offshore partners and conduct routine audits.
• Drive continuous process improvements-lead optimization initiatives & technology projects to streamline AR operations and modernize OTC workflows.
• Perform all other duties as assigned to support broader goals of Finance organization.

The candidates should possess the following skills:

• A minimum of 5+ years of previous applicable industry experience in accounts receivable or order-to-cash functions (or a combination of post-secondary education and relevant experience).
• Proven experience managing operational teams in a fast-paced environment-including direct reports and offshore partners.
• Strong presentation & written communication skills; ability to explain complex concepts clearly.
• Understanding of payment applications systems such as HighRadius is preferred.
• Demonstrated ability to analyze processes, develop efficiencies & initiate constructive solutions.
• Advanced experience with spreadsheet applications & office suite (Excel/Word/PowerPoint/Visio/email).
• Demonstrated ability to piece together complex financial information & understand how processes flow into each other.
• Experience collaborating with cross-functional stakeholders (Finance/Sales/Supply Chain/etc.).
• Previous experience in SAP or similar ERP systems would be considered an asset.

Hiring Range / Échelle salariale à l'embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.

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