The Order Processing Manager leads the Order Processing team and ensures sales quotes are converted accurately and on time into installation-ready orders. This role balances productivity, quality, customer service, and revenue protection while driving practical process improvements.
The ideal candidate is a strong people leader with a history of improving workflows, reducing manual effort, and using technology to scale operations.
Location: 43rd Ave & Washington Street
Compensation: $80-90k + BonusKey ResponsibilitiesLeadership & Team Development- Lead, coach, and develop a team of 10-15 Order Processors.
- Recruit, onboard, train, and retain high-performing employees.
- Set performance expectations, provide feedback, and support development plans
- Build a culture of accountability, collaboration, and continuous improvement.
Operations & Process Management- Oversee daily order processing activities to ensure accuracy, quality, and timely completion.
- Serve as the department Subject Matter Expert (SME) for order processing systems, products, and workflows.
- Develop and maintain standard operating procedures and quality control processes.
- Resolve complex order and process issues.
- Partner with Sales, Installation, Design Consultants, and Operations teams to ensure orders are installation ready.
Process Improvement & Technology- Identify opportunities to automate manual order processing and administrative workflows.
- Support workflow tools, automation, and document processing solutions where they improve speed, accuracy, or scalability.
- Collaborate with business and technology teams to improve efficiency, scalability, and customer experience.
- Track results from process changes, including accuracy, adoption, and business impact.
- Lead continuous improvement initiatives that reduce manual effort and increase throughput.
Performance & Analytics- Monitor productivity, order accuracy, turnaround times, and service levels.
- Review key performance indicators (KPIs) to identify trends, risks, and improvement opportunities.
- Use data to improve team performance and operational outcomes.
- Ensure compliance with company policies, procedures, and quality standards.
Qualifications- Bachelor's degree preferred.
- 5+ years of leadership experience in operations, order processing, customer support, or a related field.
- Experience managing teams in a high-volume transactional or data entry environment.
- Proven history of improving processes, workflows, or team efficiency.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency in Microsoft Office.
- Experience with estimating, floor plan, order management, ERP, NetSuite, CRM, or Salesforce systems preferred.
- Strong communication and leadership skills with the ability to influence change across teams.
Success Measures- Order accuracy and quality
- Team productivity and throughput
- Reduction in manual processing effort
- Process improvement adoption and results
- Installation readiness and on-time order completion
- Employee engagement and retention
- Internal customer satisfaction
- Operational efficiency and continuous improvement
Benefits & Perks- Comprehensive medical, dental, and vision plan options
- Health Savings Account (with HDHP enrollment)
- Health & dependent care flexible spending accounts
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Company-paid short-term disability insurance
- Voluntary long-term disability
- Company-paid Accident and Hospital Indemnity
- 401(k) with company match (Pre-tax & Roth options)
- Paid PTO, bereavement leave, and maternity leave
- 7 company-paid holidays
- Employee Assistance Program (EAP)
Full compensation packages are based on candidate experience and relevant certifications.
Compensation Range
$80,000-$90,000 USD
