Eaton's ES AMER NAS division is currently seeking a Order Manager. This is a hybrid role that can be located in our Woodridge, IL or Raleigh, NC facility.
What you'll do:The Order Manager will be responsible for providing internal and external sales support. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience.
In this function you will:- Provide general order management to include; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders.
- Collaborate with sales, Eaton manufacturer representatives, Eaton business partners, purchasing, credit, and legal departments in an effort to drive order issue resolution and customer satisfaction. Provides solutions and alternatives to customers in order to meet needs.
- Proactively communicate in a timely manner with customers about order verification, order status, pricing and shipment status. Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
- Challenge cross functional processes for continued business improvement.
- Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand.
- Manage order backlog to ensure forecast accuracy for the business unit.
- Assist with the facilitation of the Return Material Authorization, credit, and re-bill processes.
Qualifications:Required (Basic) Qualifications:- Bachelor's degree from an accredited institution
- Minimum of 2 years of experience in customer support, or supply chain experience
- Relocation is not available. Candidate must currently reside within a 50 mile radius of Raleigh, NC or Woodridge, IL to be considered.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
Preferred qualifications:- Proficient with computer and software tools including SAP, Power BI and CRM tools.
- Previous experience in order management, logistics or supply chain
- Ability to communicate effectively in Spanish
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
The expected annual salary range for this role is $69000 - $101000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
