We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management. Youll work cross-functionally with sales, finance, customer success, and legal teams to ensure a seamless experience as it relates to our deal validation and closure process. Responsibilities: Order Processing - Accurately review and process orders received via Salesforce, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies. - Oversee deal close processes by maintaining accurate records, managing documentation, and ensuring the timely completion of all critical milestones. - Ensure clean handoff from sales to finance, including proper documentation and approvals - Manage purchase order inquiries while maintaining with audit and compliance standards - Oversee provisioning settings to keep services running without disruption. Subscription Management - Coordinate renewals, upgrades, downgrades, and amendments with relevant stakeholders. - Monitor subscription health and proactively flag anomalies or issues. Sales Support - Support account executives and customer success managers with quote validation, contract review, and order entry guidance. - Help manage deal desk requests and ensure deals meet internal compliance standards. - Act as a point of contact for Sales for deal-related questions, policy clarifications, and order-form guidance Process Improvement & Reporting - Identify opportunities to streamline order-related workflows and eliminate friction points. - Contribute to documentation and refinement of order management policies. - Generate reports on order accuracy, subscription trends, and processing times. - Assist the team with Ad hoc projects related to reporting and cross-functional operations Required Qualifications - Bachelors degree in Business Administration, Finance, Operations, or a related field. - Minimum two years of experience in Order management, Deal Desk, or supply chain - Experience with Salesforce, Ironclad, NetSuite, or similar systems - Strong understanding of SaaS business models, ARR/MRR, and revenue recognition basics. - Exceptional attention to detail and ability to manage multiple priorities in a dynamic environment. - Excellent communication and cross-functional collaboration skills. Preferred Skills - Experience with quote-to-cash (QTC) process in a SaaS context. - Exposure to SOX compliance and internal controls is a plus. - Proficiency in Excel and familiarity with BI/reporting tools At Synthesia we expect everyone to - Put the Customer First - Own it & Go Direct - Be Fast & Experimental - Make the Journey Fun You can read more about this in our public Notion page. Benefits - A competitive salary + stock options in our fast-growing Series E startup - Hybrid working environment - 100% Medical, Dental & Vision - 401k Plan - Paid parental leave - 25 days of annual leave + Public holidays + paid sick leave - Fun culture with regular socials - A generous referral scheme - A brand new computer + monitor