Work you'll do/Responsibilities
* Lead Tier 2/3 application support for Oracle HCM Cloud (e.g., Global HR, Core HR, Absence, Benefits, Talent, Recruiting, Security; Payroll if in scope).
* Own incident management: triage, prioritization, stakeholder communication, escalation, and SLA adherence.
* Drive problem management: root cause analysis, recurring issue elimination, defect backlog management, and knowledge base development.
* Govern change management: configuration controls, approvals, release impact assessment, regression testing coordination, and deployment readiness.
* Oversee Oracle quarterly updates: review release notes, identify impacts, plan testing, and coordinate remediation.
* Manage functional configuration areas (e.g., business processes, workflows/approvals, eligibility rules, fast formulas where applicable, security roles, data validations).
* Coordinate security administration: role-based access, segregation of duties (SoD), audit evidence, and access reviews. Partner with HR, Payroll, Finance, and IT to ensure data quality and process integrity (hire-to-retire, time-off, benefits events, talent cycles).
* Monitor and support integrations (inbound/outbound), including error handling and reconciliation (e.g., identity management, benefits carriers, payroll interfaces, ERP/finance, reporting/analytics).
* Lead/manage vendor support cases with Oracle and third parties; ensure timely resolution and clear documentation.
* Produce operational artifacts: runbooks, support playbooks, SOPs, monitoring dashboards, and control documentation.
* Mentor and manage support analysts; define on-call/coverage models and ensure consistent support quality.
* Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
* Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

Qualifications

Required
* 5+yrs experience supporting Oracle HCM Cloud in a production environment with responsibility for incident/problem/change practices.
* Strong understanding of HCM business processes and ability to translate policy into configuration and support outcomes.
* Experience leading a support team or acting as a functional lead in an AMS (application managed services) or internal support model.
* Familiarity with testing practices (smoke/regression/UAT) and environment coordination.
* Strong stakeholder management, communication, and escalation judgment.
* Limited immigration sponsorship may be available
* Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
* Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
* Hybrid Role - 2 days on-site

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Requisition code: 356461

Job ID 356461