Qualifications

• Senior-level experience in Oracle Field Service Cloud (OFSC)
• In-depth knowledge of routing configuration and activity assignment logic
• Expertise in capacity planning and work zone management
• Proficient in integrated ecosystems involving OFSC, Salesforce, and custom/mobile apps
• Experience collaborating with distributed teams, both onshore and offshore
• Strong analytical and troubleshooting abilities
• Excellent verbal and written communication skills for diverse audiences

Responsibilities

• Configure routing paths to optimize field service operations
• Develop and implement activity assignment logic for efficient task distribution
• Oversee capacity planning and manage work zones effectively
• Integrate OFSC with Salesforce and various custom/mobile applications
• Facilitate collaboration between onshore and offshore teams
• Troubleshoot and resolve issues related to OFSC functionality
• Communicate technical information clearly to both business and technical stakeholders

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible working hours with potential for remote work
• Opportunities for professional development and training
• Collaborative work environment with cross-team engagement
• Access to cutting-edge technology and tools