Verizon Communications

Ops Support-Senior Manager

Verizon Communications$108K — $188K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or equivalent work experience.
  • Six or more years of relevant experience in communications, sales, or operational roles.
  • Five or more years in retail or business sales experience.
  • Experience integrating AI solutions to enhance workflows.
  • Willingness to travel up to 50% of the time.

Responsibilities

  • Provide communication and support on critical topics across the region.
  • Maintain relationships with key partners and executives.
  • Coordinate executive site visits and town hall meetings.
  • Serve as a liaison to the SVP & Corporate Communications teams.
  • Drive cultural transformation aimed at employee engagement and satisfaction.
  • Monitor and analyze survey results to create action plans.
  • Develop and execute comprehensive communications plans.

Benefits

  • Medical, dental, and vision insurance options.
  • Retirement plan with company matching up to 8%.
  • Up to 15 days of vacation per year, increasing with tenure.
  • Paid parental leave and adoption assistance.
  • Tuition assistance and professional development opportunities.
Full Job Description
What you’ll be doing...

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. Verizon is positioned to lead the “Fourth Industrial Revolution” (4IR) with the emergence of technologies like our outstanding 5G network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. We are in the midst of historic breakthroughs in connectivity and mobility to blend the physical and the digital through ground breaking technologies such as virtual reality, augmented reality, artificial intelligence, autonomous vehicles, nanotechnologies, 3D printing, wearables, and advanced robotics. As part of this team, you will play a meaningful role in our network transformation through building a unified network across all lines of business and maintaining the technology that keeps millions of our customers connected.

This role will work with leadership and key partners on behalf of the Vice President and will provide executive-level support, planning, analysis, and presentation development to ensure strategic business plans are successfully articulated and communicated at the highest levels of the company. You will build and maintain executive level presentations.

  • Providing communication and support to the region for critical topics.

  • Maintaining relationships with key partners, Network leadership and executive team members.

  • Coordinating executive site visits/town hall meetings.

  • Serving as a liaison to SVP & Corporate Communications staff.

  • Driving transformation through the development and implementation of a strategic culture program to ensure a high degree of employee engagement and satisfaction.

  • Monitoring and analyzing survey results and leading the development and governance of related action plans.

  • Crafting and executing a comprehensive communications plan that ensures company strategies and goals are understood at all levels.

  • Developing and running an employee executive recognition program.

In this role, you'll have a defined work location and assigned office days three days a week

What we’re looking for...

You are the type of person who sees a problem and gets it fixed no matter what. You enjoy working through complex, multi-functional issues towards a groundbreaking solution. You’re great at being detail oriented and thrive under the challenge of a deadline, but are also willing to be flexible when the situation is right. You are able to negotiate effectively at all levels of the organization and influence decisions that yield the best results for our company.

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

  • Five or more years of relevant experience in retail or business sales

  • Experience applying AI solutions to streamline operational workflows

  • Willingness to travel up to approximately 50% of the time.

Even better if you have one or more of the following:

  • A degree.

  • Ten or more years of technology experience or Global Network Operations experience.

  • Experience with design and delivery of executive-level communications and successful project management.

  • Knowledge of MS Suite (Excel, Word, PowerPoint).

  • Ability to drive business-critical initiatives to completion.

  • Ability to effectively influence beyond position and scope.

  • Excellent collaboration skills and ability to work efficiently in a team environment.

  • Experience in Global Provisioning and service assurance, and Field Operations and Network Engineering.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours
40

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $108,000.00 - $188,000.00.

About Verizon Communications

MCIS delivers wireless links, turn-key systems, broadband leases, and system maintenance.

Verizon Communications Careers

Join the vibrant team at Verizon Communications, a global leader in technology and communications, where innovation meets purpose. Our diverse and inclusive culture champions forward-thinking and offers a plethora of job opportunities that cater to enhancing your professional growth and career trajectory. Work You’ll Do At Verizon Communications, you will be part of a dynamic team that is at the forefront of driving digital transformation in the telecommunications industry. Our commitment to diversity and innovation is not just about staying competitive but fostering an environment where all employees can thrive. Lead with Innovation Embrace the opportunity to work on groundbreaking projects that redefine how people connect. Verizon is not just a company; it's a community of leaders and innovators. With over tens of thousands of employees worldwide, our leadership is committed to providing a platform where skills and ideas converge to create impactful solutions. Join Our Inclusive Team Verizon’s commitment to diversity and inclusion is integral to our company’s ethos. We believe in empowering our team members by providing them with the tools, resources, and support they need to succeed. This includes comprehensive benefits, diversity training, and opportunities for professional development. Explore Career Opportunities Whether you’re looking for a full-time position, an internship, or a leadership role, Verizon offers a range of employment options to match your career ambitions. Our team is hiring creative and solution-driven professionals who are eager to learn and grow. Networking and Professional Growth Advance your career with Verizon’s unmatched opportunities for professional growth. Engage in networking events, leadership programs, and training sessions designed to hone your skills and expand your industry knowledge. Internship Programs Kickstart your career with a Verizon internship. Gain hands-on experience, work with seasoned professionals, and understand the inner workings of one of the world’s leading tech companies. Our internships offer a unique insight into our company culture and operations, setting a solid foundation for your career. Benefits and Culture At Verizon, we prioritize the well-being of our team members. Enjoy a comprehensive package of benefits that supports both your professional and personal life. Our culture promotes work-life balance, employee wellness, and continuous learning. Stay Connected Join Our Team Explore the various job opportunities at Verizon Communications and find the position that best suits your skills and interests. We are looking for passionate, curious, and innovative team players. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Verizon Communications. Join Verizon Communications today and be part of a team that values leadership, innovation, and diversity. Shape your future in an environment where your work makes a real impact.
Learn more about Verizon Communications
Size
118,400 employees
Market Cap
$164.4 billion
Industry
Net Income
$17.8 billion
Founded
1983
5 Year Trend
+1.2%
Revenue
$128.2 billion
NASDAQ

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