When a company is scaling fast, someone has to build the systems, training, and operational backbone that make growth work. That someone is you!

Operations & Training Manager

Insurcomm Restoration: In Person/Hybrid
Office-Based Full-Time Portsmouth, NH (HQ)

About the Job

As the Operations Training Manager, you sit at the center of how our business scales. This is not a purely administrative role-you are responsible for building and maintaining the systems, training, and infrastructure that keep operations running smoothly across a growing, multi-state footprint.

Working in-person from our Portsmouth, NH headquarters and reporting to the VP of Operations, you own several high-impact areas including fleet operations, licensing and compliance, greenfield expansion support, vendor management, and the development of field training programs and SOPs. You act as a critical operator and partner to leadership-ensuring the operational backbone of the business is structured, compliant, and built to scale.

Think of this role as a chief-of-staff to operations: you bring order to complexity, ensure nothing falls through the cracks, and build the systems that allow teams across the organization to perform at a high level as we grow.

What You'll Do

• Oversee fleet operations end-to-end, including vehicle ordering, assignment, maintenance, insurance, compliance, and decommissioning

• Manage fuel card programs, tolling systems, registrations, and vendor coordination for all fleet-related functions

• Own all licensing and compliance requirements across multiple states, including contractor licenses, business registrations, and tax accounts

• Proactively track and manage renewals to ensure zero compliance gaps as the company enters new markets

• Support greenfield expansion efforts, including site coordination, lease execution, insurance setup, and operational readiness

• Partner with Operations leadership to stand up new branch locations, ensuring supplies, systems, and infrastructure are ready at launch

• Manage vendor relationships across fleet, insurance, licensing, and facilities; ensure service levels, cost control, and performance standards are met

• Source and onboard new vendors as needed to support expansion and operational efficiency

• Maintain organized, audit-ready records across all operational programs and systems

• Support the VP of Operations with research, project coordination, and cross-functional initiatives

• Coordinate workflows across Operations, HR, and Finance to ensure smooth execution of compliance, onboarding, and administrative processes

• Own the development, organization, and maintenance of all field training programs and SOPs across service lines

• Manage the company's training library (LearnUpon, SharePoint, Teams), ensuring materials are current, accurate, and accessible

• Build and implement a train-the-trainer model to enable field leaders to deliver consistent training locally

• Develop onboarding programs, training content, and SOPs to support new service lines, MSAs, and operational initiatives

• Collaborate with subject matter experts across the organization to standardize and finalize training content

Ready to Join Us?

If you thrive in fast-moving environments, enjoy building structure out of complexity, and want to play a key role in scaling a growing organization, we'd love to hear from you. Join a team where your impact is felt across every branch, every system, and every stage of growth.

Requirements

What You'll Bring

Required

• 3+ years of experience in operations, business administration, or similar role

• Proven ability to manage multiple complex programs simultaneously (e.g., compliance, fleet, expansion)

• Strong organizational and systems-thinking mindset with high attention to detail

• Experience managing vendors and holding partners accountable to timelines and deliverables

• Clear, professional communication skills across field teams and leadership levels

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

• Ability to operate in a fast-paced, scaling environment with shifting priorities

• Experience creating SOPs, training materials, or process documentation

Preferred

• Experience in restoration, construction, or field services industries

• Familiarity with licensing, compliance, or multi-state operations

• Experience with LMS platforms (LearnUpon or similar)

• Exposure to fleet management or operations software systems

Benefits

What We Offer

Compensation & Benefits

• Competitive salary based on experience

• Comprehensive health, dental, and vision coverage

• 401(k) with company match

• Generous PTO and paid holidays

• Training and professional development opportunities

• Growth potential within a private equity-backed, rapidly expanding organization

Culture & Opportunity

• In-person, high-impact role at company headquarters

• Direct exposure to executive leadership and strategic operations initiatives

• Opportunity to build systems and processes that scale with the company

• Clear path for expanded scope and career growth as the business grows

• A values-driven organization focused on accountability, teamwork, and results