Operations Supervisor

U.S. Secret Service

$95K — $115K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of supervisory experience managing operational and administrative services.
  • Expertise in developing and managing data reports for senior leadership.
  • Ability to lead teams to enhance administrative efficiency and problem-solving.
  • Demonstrated experience with compliance and policy enforcement in governmental settings.
  • Strong communication skills for internal and external stakeholder interaction.

Responsibilities

  • Oversee protective intelligence administrative operations and staff management.
  • Manage property and fleet operations, ensuring compliance and efficiency.
  • Facilitate audits of programs while advising on procedure improvements.
  • Plan, direct, and prioritize work objectives within the division.
  • Engage in strategic meetings with leadership for operational planning.

Benefits

  • Comprehensive health, dental, vision, and life insurance plans.
  • Retirement savings plan similar to a 401(k) with employer contributions.
  • Tuition reimbursement and employee training development opportunities.
  • Flexible work schedules and personal leave days available.
  • Access to employee wellness programs and fitness facilities.
Full Job Description
Summary

Joining the Secret Service, Office of Strategic Intelligence and Information, Protective Intelligence and Assessment Division will allow you to oversee the protective intelligence administrative staff, manage daily operations, compliance and policy enforcement, facilitate communication, and problem solving to support the Division's goals.

For definitions of terms found in this announcement, please click here.

Duties

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The selectee will serve as an Operations Supervisor in the Office of Strategic Intelligence and Information, Protective Intelligence and Assessment Division. Typical work assignments include:

  • Oversees integrated programs related to property and fleet management, internal and external communications; data analysis and reporting; financial management and accountability.
  • Facilitates internal and external audits of protective intelligence programs and personnel and provides input and guidance on procedures.
  • Performs the full range of supervisory functions such as plans and directs work to be accomplished, sets priorities and prepares schedules for completing work.
  • Develops adequate procedures to maintain continuity of operations; and participates in formal meetings with divisional leadership (i.e., Special Agent in Charge, Deputy Special Agent in Charge, Assistant Special Agent in Charge) with respect to short and long-term planning.


Requirements

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Conditions of employment

  • U.S. Citizenship is required.
  • Males born after 12/31/1959 must be registered for Selective Service


If selected for this position, you will be required to:

  • Obtain and maintain a Top-Secret Tier 5 clearance with Sensitive Compartmented Information. For more information visit OPM Mythbuster Page.
  • Submit a credit check after a conditional offer of employment has been accepted.
  • Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
  • Submit to a Full-Scope polygraph examination prior to your appointment.
  • May be sbject to a one-year probationary period for supervisors/managers.


As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.


Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To be considered qualified for this position you must meet the following qualification requirements for the respective grade level in which you are applying.

You qualify for the GS-14 level if you possess one year of specialized experience equivalent to the GS-13 level performing duties such as:

  • Monitoring programs related to operational and administrative services.
  • Leading working groups to evaluate administrative procedures and recommend solutions that are cost effective and increase efficiency.
  • Managing the dissemination of communication regarding sensitive information.
  • Developing and managing a variety of electronic reports across organizations for leadership to utilize for operational decision-making.


Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current competitive service employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF-50, "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted). You may need to submit more than one SF-50 to comply.

The qualification requirements listed above must be met by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience aloneno substitution of education for experience is permitted.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.

Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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