Iron Mountain

Operations Supervisor

Iron Mountain • $75K — $94K *
Chicago, IL 60629In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or equivalent; college degree preferred
  • Valid state driver's license with clean driving record
  • Minimum of two years' supervisory experience in a warehouse or operations environment
  • Computer proficiency in Word, Excel, and Outlook
  • Ability to lift 40 to 50 pounds
  • Strong attention to detail
  • Strong customer service skills and professional communication

Responsibilities

  • Oversee and manage daily center operations from 8am to 5:00pm
  • Coach and develop a high-performance team to surpass operational goals
  • Monitor employee attendance, productivity, and performance metrics
  • Utilize performance metrics for accountability
  • Ensure the branch delivers top-tier customer service internally and externally
  • Cultivate relationships and promote collaboration within the team
  • Provide operational coverage during staff absences

Benefits

  • Opportunity for career advancement through team mentorship
  • Exposure to compliance standards across federal, state and company regulations
  • Work within a dynamic warehouse setting that emphasizes teamwork
  • Participation in professional development opportunities
Full Job Description
Responsibilities:

The Operations Supervisor oversees all daily (8am - 5:00pm) operations of the center in the most cost-effective and customer-satisfying manner. This leader will coach a high-performance team and adhere to federal, state and Iron Mountain regulations.

Key Skills, Requirements and Competencies:
  • Supervises and assigns specific responsibilities to all operations personnel
  • Motivates, mentors and empowers team to meet and exceed standards or set goals
  • Monitors employee attendance, productivity and other performance markers
  • Effectively uses metrics to aid accountability and measure performance
  • Possesses excellent communication skills
  • Ensures that the branch provides the finest internal and external customer service
  • Builds internal and external relationships; fosters collaboration
  • Provides relief coverage for operational duties when employees utilize time off or are absent
  • Prepares accurate reports
  • Is open to weekend work, if required
  • Ensures compliance of all federal, state and company regulations


  • High school diploma or equivalent; college degree preferred
  • Valid state driver's license with clean driving record; able to pass pre-employment drug testing and a background investigation as conditions of employment
  • Ability to lift 40 to 50 pounds
  • Minimum of two years' supervisory experience in a warehouse, distribution, operations or other service-related environment
  • Computer proficiency (Word, Excel, Outlook)
  • Ability to complete paperwork in English accurately and completely
  • Strong attention to detail
  • Strong customer service skills; values customers and communicates with them in a professional manner


Reasonably expected salary range: $75,300.00 - $94,100.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Operations Group

About Iron Mountain

Iron Mountain Incorporated is a global leader for storage and information management services. The company provides solutions for records management, data backup and recovery, document management, secure shredding, and consulting services. Iron Mountain serves more than 225,000 customers in 50 countries and stores and protects billions of information assets, including critical business documents, electronic information, medical data, and cultural and historical artifacts. The company was founded in 1951 and is headquartered in Boston, Massachusetts.
Learn more about Iron Mountain
Size
26,750 employees
Market Cap
$14.7 billion
Industry
Business Services
Net Income
$342.6 million
Founded
1951
5 Year Trend
+5%
Revenue
$4.1 billion
NASDAQ
IRM
* Ladders Estimates

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