Operations Supervisor

Durham School Services

$90K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High School diploma or equivalent; some college preferred.
  • 5+ years' work experience required, with 3 years in transportation industry preferred; supervisory experience can qualify in lieu of some requirements.
  • Preferred supervisory experience in training a driver workforce.
  • Proficient in MS Office and transportation-related software.
  • Strong leadership and interpersonal skills required.
  • Excellent organizational, multitasking and time management skills.
  • Must possess a valid Commercial Driver's License with appropriate endorsements.
  • Bi-lingual abilities are a plus.

Responsibilities

  • Direct overall operational leadership for student transportation services and vehicle maintenance.
  • Promote safe and efficient operations by leading staff effectively.
  • Monitor and ensure staff are skilled and trained for their roles.
  • Set performance expectations and provide coaching to direct reports, including handling disciplinary actions.
  • Ensure compliance with company policies and report any violations to management.
  • Oversee adherence to state and district regulations.
  • Represent the company professionally in meetings with school district representatives.
  • Prepare and submit timely customer-related reports.
  • Manage and resolve customer and employee complaints and review survey data.
  • Audit employees' time sheets to meet budget requirements, collecting data as necessary.
  • Examine daily exception reports for operational insights.
  • Approve expenditures according to company guidelines.
  • Optimize vehicle routing for efficiency in operations.

Benefits

  • Medical, dental, and vision insurance coverage.
  • Basic life insurance coverage.
  • Holiday pay and paid time off (PTO) accrual.
  • Enrollment in a retirement savings plan.
Full Job Description


Responsibilities:
  • Provides overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.
  • Provides staff leadership by promoting and ensuring safe, efficient and effective operations
  • Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.
  • Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.
  • Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.
  • Oversees compliance with state and district regulations
  • Attends meetings with School District Representatives and represents company in professional manner
  • Prepares and submits required customer-related reports in a timely manner.
  • Documents and manages customer or employee complaints and review customer survey data
  • Responsible for knowledge of CSC contracts and accompanying operational requirements.
  • Collects and audits employees' time sheets.
  • Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.
  • Examines and reviews the daily exception report.
  • Approves all expenditures in accord with company guidelines.
  • Ensures the effective utilization of vehicles.
  • Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
  • Oversees the optimization of vehicle routing

Company name is: Durham School Services

$90,000.00/yr

Qualifications

  • High School diploma or equivalent. Some college preferred.
  • 5+ years' work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
  • Supervisory experience preferred; specifically experience supervising/training a driver workforce
  • Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
  • Strong leadership skills and interpersonal skills
  • Strong organizational and group presentation skills
  • Well-developed multi-tasking and time management skills
  • Possess a valid Commercial Driver's License with appropriate endorsements
  • Bi-lingual abilities a plus

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

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