Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum of 5 years of relevant experience required.
• Proficient in Excel, including pivot tables and vLookups.
• Experience collaborating with cross-functional teams essential.
• Strong organizational skills and attention to detail required.
• Previous invoice validation experience is preferred.
• Desire for understanding end-to-end ticket request processing.

Responsibilities

• Act as subject matter expert to review and improve operational workflows.
• Maintain essential databases for business operations.
• Develop tools and materials to enhance operational efficiency and staff competency.
• Generate and present reports for management, highlighting operational issues.
• Contribute expertise in developing guidelines and documenting problems.
• Monitor shared team inbox for Modular Solutions Escalation Triage support.
• Participate in incident triage through monitoring shared team communication.
• Cross-train within the team to provide support as needed.

Benefits

• Flexible work environment, including office and remote options.
• Opportunities for professional development and cross-training.
• Participation in managing vendor relationships and agreements.
• Engagement in operational processes that influence pharmacy services.