Compass

Operations Service Manager - Sun Valley, CA

Compass$87K — $109K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in operations or service management roles
  • Strong background in customer service, warehouse operations, and safety practices
  • Excellent written and verbal communication skills
  • Highly organized and adaptable to dynamic work conditions
  • Ability to work independently and as part of a team

Responsibilities

  • Manage daily operations on-site, collaborating with associates and leadership
  • Lead and ensure appropriate staffing of a team of route drivers
  • Act as fleet champion, monitoring key performance metrics related to sustainability and safety
  • Oversee associate care center, facilitating communication between drivers and leadership
  • Utilize knowledge of equipment and technology for effective route management

Benefits

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Retirement Plan and Flexible Spending Accounts (FSAs)
  • Generous Paid Time Off and Holiday Time Off
  • Employee Assistance Program and Health Wellness Programs
  • Commuter Benefits and Pet Insurance
  • Discount Marketplace and Identity Theft Protection
  • Paid Parental Leave and Personal Leave
Full Job Description
Schedule: Sunday -Thursday 6:30pm-2:30am

Salary: $87,500 - $109,375 / year, depending on experience

Other Forms of Compensation: Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Operations Service Manager helps support the daily operations of the branch and ensures work is completed according to standard operating procedures. In this role, you will assist in supporting drivers, warehouse associates, service technicians, and associate care center teams to help keep operations running smoothly.

The ideal candidate is a team player with experience in customer service, warehouse operations, safety practices, or fleet support. This position is primarily internal-facing and works closely with Customer Service Managers and other branch team members. The goal of this role is to help create a positive, safe, and well-organized work environment where associates have the support, they need to be successful.

Essential Duties and Key Responsibilities:
• On-site at branch daily, working with internal associates and branch leadership to drive efficient operations
• Leads the team of route drivers, ensuring we maintain appropriate staffing levels with safe, well- trained drivers to meet the needs of our clients
• Serves as the branch's fleet champion, ensuring key performance metrics in sustainability, finance, and safety are met or exceeded
• Leads the associate care center, ensuring the appropriate leader is in place to connect with drivers and daily tasks are completed according to Canteen policy
• Knowledge of all equipment, fleet and technology used by team to run effective routes and operate an efficient warehouse
• Skilled in preparing reports to be used in presentations to associates or leadership

Preferred Qualifications:
• Must be highly organized, possess strong written and verbal communication skills, adaptable to change and thrive in a dynamic environment, while maintaining a positive and patient attitude
• Work independently as well as collaboratively in a team environment
• Assertive, yet capable of building and maintaining effective relationships
• High attention to detail and exceptional work quality

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteenare offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Req ID: 1499004

Canteen

Leticia Pinon

About Compass

Compass is a real estate technology company that provides an online platform for buying, selling, and renting real estate properties. The company was founded in 2012 by Ori Allon and Robert Reffkin and is headquartered in New York City. Compass has raised over $1.5 billion in funding and has expanded to over 350 offices in the United States, Canada, and Europe. The company's platform uses artificial intelligence and machine learning to help real estate agents better serve their clients and streamline the buying and selling process. Compass has been recognized as one of the fastest-growing real estate companies in the world and has received numerous awards for its innovative technology and exceptional customer service.
Learn more about Compass
Size
19,000 employees
Market Cap
$910.4 million
Industry
Founded
1941
5 Year Trend
+102.9%
NASDAQ

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