Bank of America Corporation

Operations Project Consultant - Enterprise Correspondence Operations - Bilingual Spanish

Bank of America Corporation$80K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1+ year of defect management and tracking experience
  • 2+ years of data analytics experience with XML data files
  • Bilingual in Spanish, both oral and written
  • Experience with Agile and Waterfall project management methodologies
  • Knowledge of Octane, JIRA, SQL Server, testing plans/scripts
  • Familiarity with financial product-related documentation
  • Strong communication skills across various formats

Responsibilities

  • Analyzes and improves current processes and workflows
  • Coordinates project tasks and tracks deliverable progress
  • Collaborates with operations management to optimize project impact
  • Establishes relationships with stakeholders for updates and issue escalation
  • Conducts risk management to mitigate project risks
  • Maintains comprehensive project documentation
  • Identifies improvement opportunities leveraging business knowledge

Benefits

  • Flexible work schedule with Monday to Friday hours
  • Opportunity to work remotely depending on circumstances
  • Engagement with senior management for strategic project influence
  • Involvement in projects with regional and national scope
  • Development and testing of systems modification projects
Full Job Description

Job Description:
This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

Line Of Business Job Description:

The Operations Project Consultant will be responsible for the testing of various systems conversion/modification and collateral projects. Daily responsibilities of this position include execution of test scripts and identification and tracking of defects Octane. Data prep and conditioning of accounts as necessary. Provide daily updates to stakeholders and leadership as needed. Review and validate changes across various collateral types and data sources to determine the appropriate testing methodology.

Schedule: Monday - Friday | 8:00AM - 5:00PM

Responsibilities:

  • Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation

  • Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures

  • Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams

  • Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues

  • Performs risk management activities to minimize project risks

  • Assists with creating and maintaining comprehensive project documentation

  • Leverages business knowledge to identify opportunities for improvement and supports change execution

Required Qualifications:

  • 1+ year of defect management and tracking experience

  • 2+ years of data analytics experience with Extensive Markup Language (XML) data files

  • Bilingual Spanish - both oral and written proficiency

  • Experience with Agile and Waterfall project management testing methodologies

  • Knowledge and experience with Octane, JIRA, SQL Server Studio, Test plan/scripts, test execution, reporting

  • Familiarity with letter / disclosure / Monthly Statement development

  • Product Knowledge: Home Loans, Consumer Card, Deposit Products, Merchant, Consumer Vehicle

  • Project management and business/technical experience

  • Strong Communication Skills

Skills:

  • Active Listening

  • Attention to Detail

  • Collaboration

  • Critical Thinking

  • Written Communications

  • Decision Making

  • Influence

  • Oral Communications

  • Prioritization

  • Problem Solving

  • Adaptability

  • Customer and Client Focus

  • Data Management

  • Emotional Intelligence

  • Risk Management

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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