Amazon

Operations Program Manager, GRAISE (Grocery and In Store Experiences) Tech

Amazon$127K — $171K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering, computer science, or equivalent
  • 3+ years of technical product or program management experience
  • 3+ years in project management disciplines with risk and critical path management
  • Experience managing cross-functional programs and coordinating release schedules
  • Knowledge of project management tools and methodologies from agile to waterfall
  • Experience in manufacturing, process, or industrial engineering

Responsibilities

  • Define and report on fielded tech performance metrics and goals
  • Collect and organize continuous improvement plans for cost and quality enhancements
  • Centralize order requirements and manage inventory for tech hardware
  • Manage inbound/outbound shipments and customs clearances
  • Coordinate RMA requests for tech failures and facilitate routing decisions

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Adoption and Surrogacy Reimbursement coverage
  • Mental Health Support and Employee Assistance Program (EAP)
Full Job Description
Worldwide Grocery Store Tech (WWGST) is seeking an Operations Program Manager to join our Grocery Retail and In-Store Experience (GRAISE) team. The GRAISE mission is to make the lives of our shoppers, store associates, brands, and banners better and easier through innovative science, hardware, and software solutions that drive revenue and in-store traffic, while reducing cost to serve.

This role will contribute by leading our team and developing new, efficient processes in two key areas: 1) fielded technology performance measurement and reporting, and 2) manufacturing operations coordination and oversight.

Key job responsibilities

- Fielded Tech Operational Metrics & Performance: Define, oversee, and report on fielded tech operational metrics including ownership of performance goals, status reporting, challenge analysis, and driving cross-functional improvements with Retail Operations and Store teams.

- Continuous Improvement Engineering: Collect and organize continuous improvement plans and schedules for cost reduction, quality enhancements, manufacturability improvements, and feature upgrades across engineering initiatives.

- Demand Planning & Inventory: Centralize supplier/CM order requirements and warehouse inventory management for tech hardware with min/max store monitoring.

- Logistics & Customs: Manage Amazon/Graise and Contract Manufacturer shipments (inbound/outbound), track activity including customs clearances.

- Return Material Authorization & Technical Support: Coordinate RMA requests for field tech failures to CM/supplier locations and provide Graise team facilitation for routing decisions.

About the team

The Grocery Retail and In-Store Experience team owns the products that power checkout and in-store customer engagement, helping shopper save time and money, and enabling store associates to do their jobs more effectively. Products include Dash Cart, Self-Checkout (SCO), Point of Sale (POS), Electronic Shelf Labels, Digital Displays, In-Store Mode for the Amazon app, and more.

BASIC QUALIFICATIONS

- Bachelor's degree in engineering, computer science or equivalent

- 3+ years of technical product or program management experience

- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- Knowledge of project management tools and methodologies (agile to waterfall)

- Experience in manufacturing, process, or industrial engineering

PREFERRED QUALIFICATIONS

- 3+ years of working directly with engineering teams experience

- Master's degree

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

- Experience in building and driving adoption of new tools

- Experience with innovation, development, testing

- Knowledge of AWS or cloud technologies

- Experience in retail or operations

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Hudson - 127,100.00 - 171,900.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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