Reporting to Director of Healthcare Strategic Projects, the Healthcare Operations Technical Specialist is responsible for supporting the implementation of carrier requests, business strategies and IT initiatives that support Affinity Healthcare's systems and programs. This position is hybrid, with required in-office days located in Fort Washington, PA.

Your impact as a Healthcare Operations Technical Specialist

Responsibilities:

• Lead for Affinity Healthcare Deliverables, Projects, and Technology Initiatives
• Manage a mix of compliance requests, carrier rate changes / form filings, annual census, audit findings, corporate IT initiatives, strategic projects that drive revenue growth and optimize expenses.
• Implement workflow tasks until completion of deliverables.
• Understand deliverable deadlines and ensure the accurate and timely implementation.
• Become the subject matter expert (SME) of business processes and supporting systems: AS400, AuMine, InsPro, Majesco, Wintam, CoverWallet, and SmartComm.
• Interact and coordinate with multiple teams (insurance carriers, IT, call center, operations, accounting, compliance, Healthcare leadership)
• Communicate with carrier partners to ensure alignment on project priorities, execution, as well as reporting on project status.

You bring knowledge and expertise

Required Experience:

• 7+ years of business experience preferably in the insurance industry
• Critical Thinking: has technical expertise to accomplish complex processes/tasks.
• Problem Solving: experience analyzing complex issues and creative solutioning.
• Proficiency in Microsoft Office Suite
• Intermediate experience with Excel and SQL
• Strong organizational skills with attention to detail and accuracy

• Excellent communication: both written and verbal.
• Proactive Management Style and consistent follow-through
• Ability to work both independently and collaboratively within a team environment.

Preferred Experience:

• 10+ years combination experience with the following roles: PM, BA, QA, Dev/Ops
• Systems Knowledge: AS400, AuMine, Majesco, InsPro, Wintam, CoverWallet
• Insurance industry experience

Education:

• Bachelor's degree preferred or relevant validated experience

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $80,000 to $90,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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