Job Title
Operations Product Manager, ICP-OES (Woodbridge, ON)
Location(s)
Woodbridge

Job Description

Purpose

PerkinElmer is seeking an Operations Product Manager to support the ongoing execution of the product portfolio for the ICP-OES product line. This role has dedicated ownership of the day-to-day operational product management work that keeps the existing portfolio running smoothly and competitively.

The Operations PM is a junior-to-mid-career product management role that operates under the day-to-day direction of the Strategic Product Director. They are expected to execute with discipline, escalate intelligently, and develop toward broader product management responsibility over time.

Location: Woodbridge, ON

Responsibilities

SKU & Lifecycle Management
• Maintain the product line's SKU catalogue - adding new configurations, managing change notifications, and retiring discontinued products in coordination with Operations and Supply Chain
• Support product lifecycle decisions (introduce, sustain, end-of-life) by preparing the operational analysis that informs the business unit
• Own end-of-life communications and phase-out execution for discontinued products - coordinating inventory rundown, customer notification, and field communication
• Maintain accurate product documentation - specifications, compatibility matrices, regional configuration guides - as the product line evolves through sustaining changes

Pricing Administration
• Administer and maintain the product line price book - updating pricing in systems, managing price exception tracking, and preparing periodic price review data for the Strategic Director's approval
• Support periodic list price review cycles: gathering competitive pricing data, preparing margin analysis, and coordinating system updates following approved changes
• Process special pricing requests within delegated authority limits escalate above-threshold requests to the Strategic Director with supporting data

Quality & Supply Chain Support
• Serve as the first point of triage for field quality escalations and supply chain issues - gathering information, routing to the appropriate owner (Quality, Manufacturing, Supply Chain), and tracking resolution to closure
• Maintain live escalation tracker for the product line; provide regular status updates to the Strategic Director and VP of Atomic Spectroscopy
• Coordinate with Operations and Supply Chain on parts availability, lead times, and backlog - communicating timeline impacts to commercial stakeholders

Commercial Operations Support
• Support the sales organisation with product configuration guidance, compatibility questions, and order-specific queries that require product management input
• Maintain and update competitive comparison resources, product FAQs, and technical specification sheets as product and competitive information evolves
• Track key product line KPIs - order intake, backlog, inventory, and field feedback - and provide regular reporting to the Strategic PM
• Support NPI launches with operational readiness tasks: SAP setup, price book entry, configuration guide development, and sales team resource publication

Qualifications & Experience

Required
• 4-7 years of experience in product management, technical marketing, product operations, or a closely related commercial or operational role within scientific instrumentation, analytical instruments, or laboratory equipment
• Familiarity with product lifecycle management concepts: SKU management, pricing administration, and product change management
• Strong organisational skills and attention to detail - able to manage multiple concurrent operational workstreams without losing accuracy or follow-through
• Experience working cross-functionally with Operations, Supply Chain, Quality, and commercial teams in a matrixed organisation
• Proficiency with ERP systems (SAP preferred) for product data management, pricing, and order management
• Bachelor's degree in Chemistry, Engineering, Business, or a related discipline

Preferred
• Scientific or technical degree with hands-on laboratory experience - providing the technical grounding to understand product specifications and customer application context
• Experience supporting a product launch in a product management or technical marketing capacity - familiarity with launch readiness tasks and go-to-market execution
• Familiarity with analytical instrument categories relevant to the product line: atomic spectroscopy, chromatography, or materials characterisation

The annual compensation range for this full-time position is $110,000.00 to $120,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.