Description WHAT YOU WILL DO The Operations Process Improvement Manager is responsible for identifying and implementing process changes to enhance operational performance across the organization. This role supports cross-functional teams in solving division-wide challenges and delivering sustainable improvements in areas such as process control, cost reduction, productivity, efficiency, quality, and compliance. The position leads medium to large enhancement projects aligned with strategic goals and works closely with departments across the business to ensure cohesive, cross-divisional collaboration in support of enterprise-wide initiatives using project management best practices.
HOW YOU WILL MAKE AN IMPACT - Project Management and Execution
- Support Manage end-to-end delivery of cross-functional process improvement projects, ensuring alignment with strategic goals, clear scope, defined milestones, and timely execution.
- Partner with stakeholders across the organization to gather input, build alignment, and ensure solutions meet business and customer needs.
- Process Evaluation and Optimization
- Identify and analyze inefficient or ineffective processes using methodologies such as Lean Six Sigma, and root cause analysis to develop strategies for enhancing performance.
- Recommend and implement solutions that drive long-term performance gains.
- Change Management
- Coordinate and ensure change management strategies, communication plans, and training materials are in place to ensure smooth rollout of new processes.
- Performance Monitoring and Reporting
- Define success metrics and monitor KPIs to evaluate the impact of improvements.
- Deliver performance dashboards and post-project lookbacks to support data-driven decisions.
Qualifications WHAT YOU WILL BRING TO THE ROLE - Minimum 5-7 years' experience applying Lean Six Sigma methodologies in process improvement initiatives, with a track record of driving measurable efficiency and quality improvements.
- Previous experience in Auto finance / captive finance industry in one or more of the following areas: Credit, Funding, Collections, Servicing, Remarketing, etc. preferred
- Bachelor's Degree or equivalent combination of education and work experience.
- Lean Six Sigma White Belt certification or higher preferred.
- Excellent problem-solving skills to solve process related problems.
- Strong understanding of business processes and the ability to streamline operations and implement creative, innovative solutions.
- Proven project management skills to manage multiple projects simultaneously.
- Detail oriented and ability to maintain high levels of quality and productivity.
- Excellent interpersonal skills and ability to collaborate with all levels across the organization.
- Excellent verbal and written communication skills; ability to develop and deliver presentations.
- Strong organizational/planning skills
- Team oriented, but able to work independently and manage multiple tasks
- Strong PC skills: Microsoft Word, Power Point, Excel, Visio.
WE TAKE CARE OF OUR PEOPLE At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights- Hybrid flexibility - 4 days in office, 1 day remote
- Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage - medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
Because great benefits help you thrive-personally and professionally. WHAT HAPPENS NEXT Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
