Description
What to Expect
The Operations Process Improvement Manager is responsible for identifying and implementing process changes to enhance operational performance across the organization. This role supports cross [1] functional teams in solving division-wide challenges and delivering sustainable improvements in areas such as process control, cost reduction, productivity, efficiency, quality, and compliance. The position leads medium to large enhancement projects aligned with strategic goals and works closely with departments across the business to ensure cohesive, cross-divisional collaboration in support of enterprise-wide initiatives using project management best practices.
What You Will Do
1. Project Management and Execution
• Support Manage end-to-end delivery of cross-functional process improvement projects, ensuring alignment with strategic goals, clear scope, defined milestones, and timely execution.
• Partner with stakeholders across the organization to gather input, build alignment, and ensure solutions meet business and customer needs.
2. Process Evaluation and Optimization
• Identify and analyze inefficient or ineffective processes using methodologies such as Lean Six Sigma, and root cause analysis to develop strategies for enhancing performance.
• Recommend and implement solutions that drive long-term performance gains.
3. Change Management
• Coordinate and ensure change management strategies, communication plans, and training materials are in place to ensure smooth rollout of new processes.
4. Performance Monitoring and Reporting
• Define success metrics and monitor KPIs to evaluate the impact of improvements.
• Deliver performance dashboards and post-project lookbacks to support data-driven decisions
Qualifications
What You Will Bring
• Minimum 5-7 years' experience applying Lean Six Sigma methodologies in process improvement initiatives, with a track record of driving measurable efficiency and quality improvements.
• Previous experience in Auto finance / captive finance industry in one or more of the following areas: Credit, Funding, Collections, Servicing, Remarketing, etc. preferred
• Bachelor's Degree or equivalent combination of education and work experience.
• Lean Six Sigma White Belt certification or higher preferred
• Excellent problem-solving skills to solve process related problems.
• Strong understanding of business processes and the ability to streamline operations and implement creative, innovative solutions.
• Proven project management skills to manage multiple projects simultaneously.
• Detail oriented and ability to maintain high levels of quality and productivity.
• Excellent interpersonal skills and ability to collaborate with all levels across the organization.
• Excellent verbal and written communication skills; ability to develop and deliver presentations.
• Strong organizational/planning skills
• Team oriented, but able to work independently and manage multiple tasks
• Strong PC skills: Microsoft Word, Power Point, Excel, Visio.
WORK ENVIRONMENT
Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
