Silicon Valley Council of Nonprofits (SVCN) is hiring an Operations + People Manager, a new position supporting our small, mission-driven team. Reporting to the CEO, this role oversees day-to-day organizational operations - including HR and people operations, technology systems, vendor and consultant relationships, financial process coordination with our outsourced bookkeeper, and governance and board administration. You'll help keep SVCN's systems, processes, and infrastructure running smoothly so we can focus on our mission: strengthening the capacity, sustainability, and voice of Silicon Valley's nonprofit community. This is a hybrid role based in San José.

Description

Position Summary

The Operations + People Manager at Silicon Valley Council of Nonprofits (SVCN) is a key management position that reports directly to the Chief Executive Officer (CEO) and helps ensure the smooth and effective operation of the organization. This multifaceted role combines organizational operations, people operations, technology systems, vendor management, governance administration, and organizational compliance.

The Operations + People Manager works closely with the CEO, policy and program managers, operations staff, and external consultants to support organizational effectiveness and a positive employee experience. The position serves as the operational backbone of the organization, helping maintain the systems, processes, and infrastructure that allow SVCN to achieve its mission.

The Manager is responsible for overseeing administrative processes and workflows; human resources administration; technology and systems management; facilities and equipment; vendor and consultant relationships; selected grant and contract administration functions; governance administration; and organizational compliance. The Manager also serves as the primary liaison with SVCN's outsourced finance professionals, coordinating accounts payable and receivable processes, payroll administration, revenue and expense tracking, financial documentation, and routine financial reporting.

This position includes both strategic planning and hands-on implementation. Because SVCN is a small, mission-driven organization, the Operations Manager will serve as both a manager and a doer-developing systems, supervising staff, coordinating organizational initiatives, managing vendor relationships, and directly supporting operational needs when appropriate. Responsibilities include supervision of operations staff, organizational project management, vendor coordination, governance administration, and support for organizational events, retreats, and board operations.

This is a great opportunity to strengthen the capacity of a small, well-respected, high-impact organization. This position is based in San José, California. SVCN operates in a hybrid work environment. Currently, staff members are expected to work from the office a minimum of two days per week and attend additional in-person meetings, events, retreats, and organizational activities as needed.

What Are We Looking For?

In a sometimes fast-paced environment, you bring strong organizational skills, attention to detail, and a passion for making things work well. You enjoy building systems, solving operational challenges, and helping teams succeed. You are equally comfortable developing a new process, coordinating a staff retreat, managing vendor relationships, troubleshooting a technology issue, or helping organize a storage closet.

You are solutions-oriented, flexible, and able to adapt to evolving organizational needs. You enjoy working collaboratively, building relationships, supporting colleagues, and helping create an inclusive and welcoming workplace culture. You bring warmth, humility, accountability, creativity, and a strong customer-service mindset to your work.

You enjoy working collaboratively and understand that in a small nonprofit environment, everyone contributes to the success of organizational priorities, events, and initiatives. You are willing to step in where needed while maintaining a focus on the bigger picture and the organization's mission.

Examples of Duties

Organizational Operations

• Improve administrative processes to ensure SVCN operates effectively and efficiently.
• Develop and implement operational systems, workflows, policies, and procedures.
• Coordinate organizational planning and implementation efforts across teams.
• Supervise operations and administrative staff.
• Support organizational project management and cross-functional coordination.
• Manage facilities, equipment, inventory, office supplies, storage, and workspace needs.
• Oversee coordination of staff meetings, retreats, trainings, and organizational events.

Human Resources and People Operations

• Serve as the primary internal point of contact for day-to-day human resources administration.
• Manage recruitment, onboarding, offboarding, and employee lifecycle processes.
• Coordinate employee benefits administration and communication.
• Maintain personnel files and employment records in compliance with applicable laws and regulations.
• Support employee engagement, professional development, and workplace culture initiatives.
• Coordinate performance evaluation and staff development processes.
• Work with the CEO to maintain and update organizational policies and employee handbook materials.
• Monitor workplace compliance requirements and coordinate required filings and documentation.

Technology and Systems Administration

• Manage relationships with technology vendors, consultants, and service providers.
• Serve as the primary administrator or coordinator for organizational systems including Salesforce.
• Manage user accounts, permissions, software licensing, and technology onboarding.
• Coordinate technology implementations, upgrades, and staff training.
• Support organizational cybersecurity, accessibility, and data management practices.
• Research and implement technology solutions that improve organizational effectiveness.

Financial Operations Coordination

• Serve as the primary liaison to SVCN's outsourced bookkeeper, payroll provider, and other finance vendors, coordinating workflows, collecting documentation, routing approvals, and tracking due dates to keep financial processes organized.
• Coordinate accounts payable and receivable processes, including collecting and organizing supporting documentation and routing approvals. Processing payments is the responsibility of SVCN's outsourced bookkeeper.
• Support revenue tracking and coordinate documentation needed for invoicing. Creating customer invoices and processing payments are the responsibility of SVCN's outsourced bookkeeper; the Manager maintains sufficient working knowledge of these processes to provide backup coverage during the bookkeeper's absence.
• Coordinate payroll administration by collecting and organizing timesheets, documentation, and approvals, and track retirement contributions and related documentation. Processing payroll is the responsibility of SVCN's outsourced bookkeeper; the Manager maintains sufficient working knowledge of this process to provide backup coverage during the bookkeeper's absence.
• Support budget monitoring and grant tracking, and coordinate the workflow for routine financial reporting.
• Understand day-to-day finance and accounting processes well enough to provide daily oversight of workflows (with the CEO retaining ultimate oversight responsibility). Accounting treatment and financial reporting decisions - including accruals, deferred revenue, prepaid expenses, cutoff, grant and restriction classification, QuickBooks budget reporting, and financial statement presentation - remain the responsibility of the CEO and outsourced bookkeeper.
• Ensure the maintenance of financial records and documentation needed for audits, grant reporting, and compliance purposes.
• Coordinate insurance renewals and related organizational documentation.
• Support the CEO and external finance professionals in annual budgeting, audit preparation, and board reporting processes.

Vendor and Consultant Management

• Manage relationships with key organizational vendors and consultants.
• Coordinate contracts, renewals, scopes of work, and vendor performance.
• Support procurement and purchasing processes.
• Ensure vendors have appropriate documentation, insurance, and contractual requirements on file.

Governance Administration and Organizational Compliance

• Serve as the primary staff administrator for board records, governance documents, and organizational compliance files.
• Oversee maintenance of board rosters, officer records, committee records, and governance documentation.
• Oversee preparation, distribution, retention, and archiving of board and committee materials.
• Record, finalize, and maintain official board and committee minutes.
• Support board onboarding, annual disclosures, and governance processes.
• Coordinate board signatures, approvals, and required documentation.
• Maintain organizational compliance calendars and monitor filing deadlines.
• Coordinate charitable reporting requirements, business licenses, insurance renewals, and other organizational compliance obligations.
• Maintain corporate records and support organizational document retention practices.

Board Support

• Support the CEO in preparing for Board of Directors meetings and committee meetings through scheduling, logistics, communications, and materials preparation.
• Assist with board meeting agenda development and board packet preparation.
• Track board actions and follow-up items.
• Facilitate presentations by staff, consultants, and external partners.

Other

• Support organizational culture by planning team-building activities, staff retreats, and other efforts that foster a positive and inclusive workplace.
• Support SVCN's major events, including Be Our Guest, workshops, trainings, member convenings, and other organizational gatherings. Working in a small, collaborative team, contribute to event logistics and operations as needed, including setup, registration, supply coordination, and breakdown activities.
• Perform other duties as assigned to support a small, high-performing nonprofit organization.

Desired Qualifications

• Bachelor's degree or, alternatively, commensurate experience in nonprofit operations, business administration, human resources, organizational management, or a related field.
• Three or more years of progressively responsible experience in nonprofit operations, people operations, administration, project management, human resources, and vendor relations.
• Demonstrated passion for nonprofits and contributing to the community.
• Strong desire for and experience building and maintaining positive relationships with people from diverse backgrounds.
• Commitment to advancing racial justice, equity, diversity, and inclusion.
• Experience with Salesforce, Gusto, FormAssembly, Excel, and financial systems such as QuickBooks Online strongly preferred. Comfort using a variety of software platforms including Microsoft Office, Google Workspace, Zoom, Slack, Box, Asana, Stripe; and comfort adopting digital platforms. Familiarity with Canva, Webflow, and Mailchimp a plus.
• Demonstrated ability to learn, implement, and optimize new technologies and systems to improve organizational effectiveness.
• Demonstrated success in developing fair company policies, resolving personnel conflicts, and aligning operational procedures with HR best practices.
• Excellent oral and written communication skills.
• Strong problem-solving, organizational, project management, and interpersonal skills, with the ability to exercise sound judgment and navigate complex situations with professionalism and discretion.
• Ability to work independently while thriving in a highly collaborative environment.
• Ability to manage multiple priorities with a positive, flexible, and solution-oriented approach.
• Experience supervising staff and supporting employee development.
• Local residency or willingness to relocate by start date.
• We encourage applications from individuals who have historically been underrepresented in nonprofit leadership roles. Don't be discouraged if you don't meet every requirement; we value enthusiasm, potential, and diversity. We welcome your unique skills and experiences to help us achieve our mission.

Compensation and Benefits

1. This is a full-time, exempt, at-will position.
2. The beginning annual salary range for this role starts at $80,000 and is ultimately determined based on the candidate's experience.
3. 100% coverage of Kaiser Health Benefits for employees and dependents or $250 per month stipend in lieu of insurance.
4. 403(b) retirement with a 3% match after 1 year of employment.
5. Free parking.
6. $1,000 professional development stipend.
7. Cell phone stipend.
8. 38-hour work week, with flexibility.
9. Generous holiday policy of 17 paid holidays, plus a winter closure.
10. Regular organization-paid lunches and other fun perks.