Job DescriptionHilltopSecurities is looking for an Operations Manager, Optimization, to oversee implementation of automated workflows, AI tools, system integration and maintain regulatory control within a brokerage firm. This position will be based in our Downtown Dallas location. Manage a division to bridge gap between IT, daily brokerage operations, compliance / regulatory in gathering business processes to maximize efficiency and achieve measurable results. Identifying manual tasks and creating digital application models to support business operations.
Responsibilities- Manage / train team on platform automation and implementation to be self-reliant within Operations.
- Ability to track data, analyze key performance indicators with implementation of building dashboards utilizing Power BI or Tableau.
- Risk & Compliance: Ensuring automated processes adhere to Hilltop Securities (HTS) and Hilltop Holdings (HTH) financial regulatory or industry regulations and technology governance while reducing human error.
- Comply with firm OCC Supervisory Guidance's and AI Continuous Monitoring Model Risk Management.
- Large-Scale Project Support: Support enterprise initiatives including system conversions and large client onboarding projects, ensuring alignment across Operations, Technology, and Business stakeholders.
- Systems Conversions: Support key conversion activities including gap analysis, data mapping, testing coordination, and execution of conversion activities to ensure smooth platform migrations and minimal business disruption.
- Client Conversions: Support large client conversion efforts, including detailed data mapping and preparation for tape-to-tape account conversions, ensuring data integrity and operational readiness.
- Optimization: Identifying current operational flows and identifying bottlenecks where manual tasks-such as client onboarding / conversions, data input, document comparison reliance can be automated.
- System Integration: Connecting AI tools like Microsoft GitHub Copilot, PowerBi and project lifecycle.
- Partnering with business leaders, technology divisions, management and compliance when reviewing, drafting requirements and implementing new solutions.
- Test, maintain and recommend improvements to ensure strong functionality and optimization.
- Apply critical thinking to solve customer or operational requirements.
- Perform tasks and apply knowledge of principles and methods necessary to meet operational requirements.
- Interpret and explain products and/or processes.
- Review and analyze data (user requirements, conversion requirements and design documents)
- Prepare or maintain records.
- Other functions as needed.
Qualifications- B.S./B.A. or M.B.A./M.S. in Finance, Computer Science, Information Systems, and/or equivalent formal training or work experience
- Information Systems, PMO lifecycle, Platform assessment and/or equivalent formal training or work experience
- Two (2) - four (4) years related experience (business / data analysis, project lifecycle management, testing, etc.)
- Experience with reporting tools such as PowerBI, CoPilot, JAVA
- Strong SQL skills, (ability to compile, draft and extract)
- Financial Industry experience preferred, strong preference on Operations.
- Financial license preferred (Series 7)
- Computer hardware, operating system (Windows) and software/application (MS Office, Outlook etc.) skills
- Strong problem solving and decision-making skills.
- Self-development skills to keep up to date with fast-changing trends.
