Stratasys

Manager, Fulfillment Services

Stratasys • $80K — $110K *
Belton, TX 76513In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent
  • 8 years of customer-facing and/or project management experience
  • 1 year of leadership experience managing employees
  • 3 years in product design, engineering, or related fields
  • Understanding of SDM products and other manufacturing processes
  • Ability to read 2D drawings and understand GD&T
  • Self-motivated with effective project work capabilities

Responsibilities

  • Manage processes and operations of the Fulfillment Services Department
  • Address site or pod issues, including escalated situations
  • Collaborate with departments to achieve business goals
  • Develop and maintain knowledge across various company functions
  • Assist in development, testing, and implementation of new processes
  • Review and negotiate customer contracts and vendor products/services
  • Oversee NCRs & CAPAs process for team members

Benefits

  • Professional development opportunities
  • Collaborative and innovative work environment
  • Commitment to employee training and growth
  • Engagement in sustainable practices
  • Access to a diverse range of company functions
Full Job Description
The Manager, Fulfillment Services leads the Fulfillment Services team in supporting pre-sales activities and managing customer orders from quotation through production handoff. This role partners closely with Sales, Operations, and customers to ensure accurate quotations, seamless order execution, and exceptional customer service. The Manager is responsible for developing and coaching team members, driving process excellence, and fostering a high-performing, customer-focused team.

What you will be doing:
  • Manage all processes and operations of the Fulfillment Services Department and respond to staffing requirements
  • Address Fulfillment Services site or pod issues as they arise, including internal and external escalated situations
  • Work with other departments to help achieve company business goals
  • Develops and maintains knowledge of the company's engineering, manufacturing, sales, product management, business systems, legal, quality, fulfillment services, accounting, and marketing functions. Effectively interfaces with these functions in performing assigned project activities towards compliance and operational efficiencies
  • Help in development, testing and implementation of new processes and software
  • Review and verify outside vendor products/services, customer contracts for acceptance and negotiate changes as needed
  • Manage NCRs & CAPAs process for team members, assuring they are assigned and completed appropriately and closed within allotted time frames
  • Oversee and assist project engineering staff with contract review during the quote and order stage
  • Demonstrate continuous growth in his or her field of expertise that creates opportunities for advancement in the department and the company
  • Implementation and training of ISO 9001:2000, ISO13485 and AS9100 quality system and procedures
  • Use predetermined metrics to evaluate and review Fulfillment Services staff
  • Train the entire Fulfillment Services staff on:
    • Customer interface
    • SDM capabilities
    • Additive and Traditional manufacturing
    • Quoting procedures
    • Various company software
    • Determining customer's needs and requirements
    • Recovery plans
    • Nonconformance procedures
    • Job and Time Management
  • Focus on difficult and complex customer opportunities
  • Create new or modify work instructions and product flow processes
  • Manage daily operations of a Fulfillment Services team, including employee activities such as performance management, disciplinary action, and recruiting, with special regard to the following areas: fairness, attendance; accident or injury prevention; turnover; employee relations
  • Monitor and direct the workload balance of the department
  • Ensure employee training requirements are kept up to date and employees are trained in a timely manner
  • Responsible for interviewing, hiring, developing, and retaining qualified staff
  • Assist in projecting headcount requirements for the department based on department business plans
  • Follow all company safety policies and procedures
  • Attend all required company training
  • Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
  • Other Responsibilities as assigned by the department or manager


Must have for this role:
  • High School Diploma or equivalent
  • 8 years of customer facing and/or project manager experience
  • One year of leadership experience managing employees
  • Minimum of 3 years' experience in product design, engineering, manufacturing, inspection/quality requirements or related industries. Exceptional management and leadership skills
  • Understanding of or experience with SDM product and services, other manufacturing processes and Computer Aided Design and Manufacturing Software
  • Ability to read 2D Drawings and understand GD&T
  • General familiarity with the additive manufacturing and CAD industries
  • Thorough understanding of Microsoft Office products i.e., Word, Excel, Outlook
  • Must be self-motivated and be able to work effectively on projects with minimal direct supervision
  • Ability to independently organize and prioritize multiple duties required
  • Good verbal and written communications skills and the ability to resolve technical issues while maintaining a good working relationship with the Account Managers, customers and internal employees is required
  • This position requires a customer-focused attitude with a high sense of urgency and attention to details when handling processes and machine related issues


Nice to have:
  • Bachelor's degree in engineering, business or a related field
  • Rapid prototyping experience
  • Creativity and willingness to gain an advanced understanding of rapid prototyping applications are desired attributes
  • Project leadership and project management skills highly desired


Travel Requirements: 10%, domestic

What you will be part of:
  • Company Overview - https://www.stratasys.com/en/about-us/history/
  • Our Culture and Values - https://www.stratasys.com/en/about-us/culture/
  • Our Sustainability "3D Printing a Better Tomorrow" - https://www.stratasys.com/en/about-us/sustainability/
  • Our Locations - https://www.stratasys.com/en/contact-us/office-locations/
  • Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI

About Stratasys

Stratasys Ltd. is a global leader in additive manufacturing or 3D printing technology and is the manufacturer of FDM and PolyJet 3D printers. The company's technologies are used to create prototypes, manufacturing tools, and production parts for industries, including aerospace, automotive, healthcare, consumer products and education. Stratasys has over 2,200 employees, holds over 1,200 granted or pending additive manufacturing patents globally, and has received more than 30 awards for its technology and leadership. The company operates in North America, Europe, the Middle East, Africa, and the Asia Pacific.
Learn more about Stratasys
Size
2,039 employees
Market Cap
$754.5 million
Industry
Manufacturing & Automotive
Net Income
-$439.7 million
Founded
1988
5 Year Trend
-2%
Revenue
$520.8 million
NASDAQ
SSYS
* Ladders Estimates

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