The
Operations Manager's primary responsibility is to plan and supervise the day-to-day operations of their branch location. This includes, but not limited to, managing the product distribution, storage, sales and service activities while enhancing profitable customer relationships.
Essential Job Duties:- Oversee and manage the daily service-related scheduling, customer care, and invoicing.
- Project workforce and material needs to ensure seasonal demand, coverage and service.
- Assist in maintaining the vehicle fleet by coordinating the preventative maintenance of vehicles, repairs, and licensing.
- Assist with the day-to-day operations of distribution, and storage activities.
- Design and execute service processes including, but not limited to, preparing work orders, requisition of parts and instruments, repairs and service work, dispatch activities.
- Assist in maintaining fuel distribution and service-related inventory quality compliance and control.
- Ensures all safety meetings are completed in a timely manner.
- Reviews and manages vehicle, employee and DOT compliance to prevent out of compliance issues.
- Completing performance reviews for branch employees if applicable.
- Approving weekly time cards for hourly employees at the branch if applicable.
- Position may require working evening hours and weekends as needed.
- Must be able to lift up to 75 lbs.
- Frequent bending, pulling, tugging and lifting.
- Comfortable periodically working in cramped areas.
- Willingness to work outdoors in all weather and driving conditions.
- Other duties as assigned.
Education and Experience:- High School diploma required, college degree preferred.
- Past field work in the propane and distillate retail business desired.
- CTEP certified a plus.
- Gas piping experience is highly preferred.
- Must possess a valid Class A or B CDL or willing to obtain.
- Must have valid Hazardous Materials, Airbrakes and Tanker endorsements or willing to obtain.
- Must have a working knowledge of DOT safety requirements.
- Exceptional written and interpersonal communication skills.
- Comfortable with technology for daily use of various back-office systems that support the business.
- Ability to provide leadership through coaching and mentoring with a focus on customer service.
