Proven leadership skills with experience managing diverse teams.
Strong commitment to enhancing customer experience and problem-solving.
Budget development and P&L management expertise desirable.
Quick decision-making and problem-solving abilities.
Proficient in computer applications, especially Microsoft Office Suite.
Responsibilities
Manage client expectations by efficiently resolving requests and communicating operational improvements.
Recruit, train, and oversee a diverse team focused on exceptional client service.
Ensure adherence to parking, security, and cash control standards.
Drive profitability through revenue growth, effective marketing, and budget management.
Identify and manage vendor service needs for the facility.
Handle general accounting tasks including accounts payable and payroll.
Maintain cleanliness standards and oversee facility maintenance.
Benefits
Opportunity for professional development and training.
Supportive environment promoting diversity in the workplace.
Engagement with a team dedicated to superior customer service.
Potential for involvement in various operational aspects and decision-making.
Access to tools and technology for efficient job performance.
Full Job Description
Responsibilities
What you'll do
Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Ensure that proper parking, security, and cash control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll, and petty cash.
Monitor facility maintenance for cleanliness standards.
Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.
Qualifications
What you need
Demonstrates ability to lead, manage and motivate a diverse group of team members.
Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
Prior experience developing budgets and P&L (Profit and Loss) review a plus.
Ability to react and problem-solve quickly.
Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.
