What we expectThe first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced
Operations Manager- Service/Repair in
Manhattan, NY.Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.
ESSENTIAL JOB FUNCTIONS:- Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
- Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
- Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
- Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
- Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
- Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
- Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars.
- Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
- Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
- Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
EDUCATION & EXPERIENCE:- Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
- Requires a valid driver's license and a satisfactory Motor Vehicles Report.
- Thorough knowledge of the elevator industry and general management methods within the elevator industry
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
What we offerSalary range: $198,000- $242,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program.
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
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