JOB SUMMARY

Under the direction of the Executive Director, The Operations Manager is responsible for leading the day-to-day operational and administrative functions of the agency to ensure efficient, compliant, and high-quality business operations. This position oversees operational workflows, supports cross-functional teams, implements process improvements, monitors operational performance, and partners with agency leadership to achieve organizational objectives. The Operations Manager promotes operational excellence by supporting financial stewardship, regulatory compliance, employee engagement, and exceptional service while contributing to the agency's growth and success.including budget preparations, financial and statistical reporting, cost reporting, accounts payable, billing and accounts receivable management. Also responsible for planning, coordinating, managing and directing all activities and programs relating to the recruitment, selection, retention, orientation and development of the Safe Harbor employees.

SALARY RANGE $75,000- 90,000

DUTIES & RESPONSIBILITIES

• Oversee day-to-day agency operations to ensure efficient workflows, operational effectiveness, and exceptional service delivery.
• Lead, mentor, and support departmental leaders and staff while fostering accountability, collaboration, and a high-performing work environment.
• Identify operational inefficiencies and implement process improvements to enhance productivity, quality, and operational performance.
• Monitor departmental budgets and operational expenses while promoting fiscal responsibility and financial efficiency.
• Develop, monitor, and report on key performance indicators (KPIs), analyze operational trends, and recommend improvements to achieve agency objectives.
• Foster a positive employee and client experience by promoting quality service, collaboration, and resolution of operational concerns.
• Partner with agency leadership and cross-functional departments to support strategic initiatives, operational planning, marketing efforts, and organizational growth.
• Represent the agency in the community by developing and maintaining relationships with referral sources, community partners, patients, and families while supporting marketing, business development, and organizational growth initiatives.
• Support business development initiatives by identifying opportunities to improve operational performance, expand services, and support agency growth.
• Assist with recruitment, onboarding, employee development, and retention initiatives to build and maintain a high-performing workforce.
• Comply with HIPAA rules and regulations. Respect patients by recognizing their rights and maintaining confidentiality.
• Maintains quality service by establishing and enforcing organization standards.
• Perform related duties as assigned by the Executive Director.
• Promotes employee engagement to achieve a positive and productive workforce.
• Adhere to all company policies and procedures.
• Maintain confidentiality in accordance with HIPAA and all other policies, procedures, and standards of care.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field preferred. An equivalent combination of education and experience may be considered.
• Minimum of three (3) years of progressively responsible experience in operations, office management, healthcare administration, or business management, preferably in a home health, hospice, or healthcare environment.
• Demonstrated experience leading or coordinating cross-functional teams and driving operational excellence.
• Experience implementing process improvements and managing multiple operational priorities in a fast-paced environment.
• Knowledge of budgeting principles, operational reporting, and key performance indicators (KPI) tracking.
• Strong understanding of applicable federal, state, and local regulations, accreditation standards, and HIPAA requirements.
• Demonstrated ability to analyze operational data, identify opportunities for improvement, and implement effective solutions.
• Excellent leadership, organizational, project management, and problem-solving skills.
• Exceptional verbal, written, and interpersonal communication skills with the ability to build collaborative relationships across departments.
• Proficiency with MS Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams
• Ability to exercise sound judgement, maintain confidentiality, and manage competing priorities with minimal supervision.
• Enthusiasm, passion for working with people, and an internal drive to improve the lives of individuals in our care.

PREFERRED KNOWLEDGE AND SKILLS:

• Strong critical thinking, analytical, and organizational skills.
• Ability to build collaborative relationships and effectively partner with cross-functional teams.
• Ability to analyze operational data and identify opportunities for process improvement.
• Strong business acumen and decision-making skills.
• Ability to effectively prioritize multiple projects in a fast-paced environment.
• Demonstrated commitment to operational excellence, quality service, and continuous improvement.
• Knowledge of home health, hospice, or healthcare operations preferred.
• Experience supporting strategic initiatives and organizational growth preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is performed in both an office environment and the community and requires regular travel to agency locations, referral sources, and patient homes, as business needs require.
• Requires frequent use of a computer, keyboard, telephone, and other standard office equipment to perform essential job functions.
• Must possess and maintain a valid driver's license, maintain an acceptable driving record in accordance with Company driving requirements, and have reliable transportation to perform required business travel.
• Must be able to sit, stand, walk, use hands to finger, handle, grasp, and feel; reach with hands and arms, kneel; communicate effectively; and occasionally lift and carry up to twenty (20) pounds.