The role / why it matters
As Operations Manager, you will build and lead the company's first US operational team. You will own post-deployment performance across customer sites and establish the people, processes, and operating routines needed to scale from initial machines to larger deployments.
What you'll do
• Own daily operating performance at live customer sites, tracking KPIs, SLAs, uptime, safety, and service quality.
• Recruit, onboard, train, and manage US operators, including shift structures, workforce plans, and coaching on autonomous industrial machines.
• Scale deployments within customer accounts from one or two machines to 30 or more while maintaining consistent operating standards.
• Visit customer sites to support operations and build strong working relationships with customer teams.
• Establish the Austin operating base, including local infrastructure, suppliers, equipment, and operating routines.
• Bring field feedback to company leadership and help translate operating needs into improvements.
Requirements
What we're looking for
• Five to ten years of operations experience in an industrial setting.
• Experience operating or deploying emerging technology in robotics, autonomous vehicles, industrial automation, drones, or related physical environments.
• A track record of recruiting, managing, or training operational teams, including shift-based teams or equipment operators.
• Hands-on comfort working directly with machinery, operators, and customer teams at field sites.
• Experience launching a product, site, or operating function in a new or rapidly changing environment.
• Ability to work from Austin, Texas, and travel to customer sites, including trips of up to three weeks at a time.
Bonus points
• Experience moving a fleet from manual operations to autonomous operations.
• Experience launching site operations for autonomous vehicles, warehouse robotics, or other industrial robotics deployments.
Benefits
Compensation and benefits
The base salary range is $150,000 to $180,000, with competitive equity and stock options.
Location / work model
This is a hybrid role based in Austin, Texas, with two to three days per week in the office and warehouse when not traveling. Customer-site travel is approximately 40% of the time, with trips of up to three weeks at a stretch. Visa sponsorship is not available.
