Jones Lang LaSalle Incorporated

Operations Manager, Project & Development Services

Jones Lang LaSalle Incorporated • $128K — $186K *
Washington, DC 20011In-Person
Real Estate & Construction
5 - 7 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Construction Management, Engineering, Operations Management, or related field
  • 7-10 years of experience in project management or operations roles within corporate real estate or construction
  • Demonstrated experience managing large-scale capital projects with budgets exceeding $50M
  • Strong proficiency with project management software and Microsoft Office Suite
  • Proven ability to produce client-ready deliverables using established templates
  • Technology-focused mindset with a history of leveraging tools to improve efficiency
  • Solid understanding of construction delivery methods and capital project fundamentals

Responsibilities

  • Implement and adapt project delivery processes to meet client requirements
  • Maintain and update documentation including workflows and SOPs
  • Ensure client-facing deliverables reflect JLL brand standards
  • Create guides for navigation of approval requirements
  • Establish quality control checkpoints throughout project phases
  • Leverage technology tools to maximize operational efficiency
  • Review project documentation for accuracy and professional presentation

Benefits

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Full Job Description
This role is remote and can be anywhere in the east coast

Position Overview

We are seeking a detail-oriented Operations Manager to support operational excellence within our Project & Development Services team. This role requires a process-focused professional who can implement and optimize project delivery frameworks for large-scale capital projects exceeding $500M in budget. The successful candidate will have strong expertise in capital project structuring, leveraging existing JLL tools and templates, and utilizing technology to drive efficiency. This position will ensure our project teams consistently deliver high-quality, client-ready deliverables while maintaining compliance with JLL standards and client requirements.

Key Responsibilities

Process Implementation & Documentation
  • Implement established project delivery processes and adapt them to specific client requirements and project contexts
  • Maintain and update process documentation including workflows, templates, checklists, and standard operating procedures
  • Ensure all client-facing deliverables are professional, accurate, and aligned with JLL brand standards
  • Create clear process guides that enable project teams to navigate approval requirements and governance structures
  • Establish quality control checkpoints throughout project phases to ensure consistency and excellence
  • Knowledge of principal project delivery, contract management, and risk considerations

Technology Optimization & Tool Management
  • Leverage existing JLL technology platforms, project management tools, and reporting systems to maximize efficiency
  • Identify opportunities to automate manual processes and improve data accuracy through technology solutions
  • Maintain proficiency in JLL's standard tools and templates, ensuring proper application across all project deliverables
  • Recommend technology enhancements or new tools that could improve project delivery and team productivity
  • Support implementation of digital solutions that enhance client experience and operational transparency

Template & Deliverable Management
  • Utilize and customize JLL's library of templates, forms, and client deliverables for specific project needs
  • Ensure all project documentation meets JLL quality standards and reflects professional brand presentation
  • Develop supplementary templates or tools as needed to address unique project or client requirements
  • Maintain version control and organize document repositories for easy team access and collaboration
  • Review client-facing materials for accuracy, completeness, and professional presentation before distribution

Team Performance Management
  • Monitor process effectiveness and identify opportunities for improvement based on team feedback and project outcomes
  • Establish protocols for data management and enforce rules amongst a team of project management professionals
  • Participate in lessons learned sessions and help translate insights into actionable process enhancements
  • Track key performance indicators (KPIs) to measure process adoption and operational effectiveness

Team Collaboration & Support
  • Partner with project managers to provide operational support and process guidance throughout project lifecycles
  • Support onboarding of new team members on operational protocols, tools, and JLL standards
  • Collaborate with JLL PDS leadership to align operational activities with strategic objectives and client expectations
  • Coordinate with JLL functional teams including Finance, Risk Management, Legal, and Quality Assurance


Required Qualifications
  • Bachelor's degree in Business Administration, Construction Management, Engineering, Operations Management, or related field
  • 7-10 years of experience in project management, operations, or project controls roles within corporate real estate, construction, or professional services
  • Demonstrated experience structuring and managing large-scale capital projects with budgets exceeding $50M
  • Strong proficiency with project management software, Microsoft Office Suite, and data analysis platforms
  • Proven ability to create professional, client-ready deliverables using established templates and brand standards
  • Technology-focused mindset with track record of leveraging tools to improve efficiency and outcomes
  • Solid understanding of construction delivery methods, industry practices, and capital project fundamentals
  • Strong organizational skills with exceptional attention to detail and accuracy


Key Competencies
  • Process Excellence: Implements clear, efficient workflows that drive consistent outcomes
  • Technical Proficiency: Leverages technology and tools effectively to maximize productivity
  • Attention to Detail: Ensures thorough documentation and high-quality deliverables
  • Analytical Skills: Uses data and metrics to support decisions and track performance
  • Communication: Creates clear, professional documentation and effectively collaborates across teams
  • Adaptability: Applies established processes flexibly to meet diverse project and client needs
  • Business Acumen: Understands financial implications and business impacts of operational decisions
  • Continuous Improvement: Proactively identifies opportunities to enhance efficiency and quality


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

128,000.00 - 186,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -New York, NY, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Accepting applications on an ongoing basis until candidate identified.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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