OverviewPassionate about people & process? Due to a recent promotion within the organization, we're looking for a Plumbing Operations Manager to lead and grow our Plumbing department in the Duluth market. This is an exciting opportunity for a proven leader who enjoys building high-performing teams, developing people, and creating scalable processes that support long-term growth. While plumbing knowledge is ideal, we welcome candidates with strong leadership backgrounds in home services and other field-based industries where customer experience, accountability, operational excellence, and team development are critical to success.
Key Responsibilities:
- Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
- Drive department growth through recruiting, hiring, onboarding, and developing top plumbing talent.
- Build a high-performing culture centered around accountability, quality, safety, and customer experience.
- Own daily field operations by setting priorities, removing obstacles, and driving execution.
- Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
- Partner with leadership, sales, dispatch, and support teams to align operational execution with business objectives.
- Ensure quality workmanship, efficient material usage, and timely completion of jobs.
- Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
- Manage customer escalations and ensure prompt resolution of service concerns.
- Drive accountability around safety, compliance, permitting, and company standards.
- Develop and implement scalable systems and processes to support continued growth across the department.
What You Bring:
- 3+ years of leadership experience within plumbing, HVAC, electrical, construction, field service, or similar operational environments.
- Home services experience preferred, but not required.
- Proven success leading teams, driving accountability, and delivering measurable business results.
- Experience recruiting, developing, and retaining high-performing field teams.
- Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
- Experience managing operational metrics and implementing process improvements.
- Excellent communication, coaching, and team-building skills.
- Familiarity with ServiceTitan or similar field service management platforms is a plus.
- Ability to work on-site as a hands-on leader throughout the Duluth market.
What's In It For You:
- Competitive base salary plus performance-based bonus opportunity.
- Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k).
- A unique opportunity to build, develop, and shape the future of a growing Plumbing department.
- Career advancement opportunities within a growing organization that values internal promotion.
- The ability to make a direct impact on the growth, performance, and long-term success of the business.
- A collaborative leadership team committed to supporting your success.
If you're a leader who enjoys building teams, developing people, improving operations, and driving growth, we'd love to hear from you.
