We are seeking a Operations Manager in our Arizona factory
Purpose of the RoleThe Operations Manager provides second-line leadership support to the Group Operations Director, with full accountability for end-to-end operational performance and process stability across the site. This role owns not only execution, but the standardization, control, and continuous improvement of core production processes, with a strong emphasis on print-on-demand market and digital printing and finishing printing and finishing workflows.
The Operations Manager ensures processes are defined, followed, corrected when off-standard, and sustained over time to deliver consistent results in quality, throughput, and cost.
Job OverviewBenefits401K, paid vacation, paid holidays, sick and safe leave, life insurance, medical, dental, vision, and short/long term disability benefits.
Requirements
Key Responsibilities and Tasks- Lead and manage site production teams, driving performance, engagement, and accountability at all levels.
- Own the performance and stability of print and finishing production processes, including print, press, color management, and finishing workflows.
- Establish, document, and enforce standard operating procedures (SOPs) across all production areas, ensuring consistency across shifts and locations in partnership with QCIT team.
- Drive root cause problem solving on process failures (quality defects, rework, downtime), ensuring corrective actions are implemented and sustained.
- Implement process control methods (e.g., audits, control checks, visual management) to maintain gains and prevent regression.
- Partner with Production Managers to ensure process adherence, not just output attainment.
- Monitor and analyze KPIs with a focus on process capability (yield, first-pass quality, rework, press uptime, color consistency).
- Lead continuous improvement initiatives targeting waste reduction, throughput improvement, and process reliability, particularly within digital print/finishing operations.
- Support new product or material introductions by ensuring process readiness, validation, and documentation.
- Oversee P&L performance, ensuring operational decisions align with financial targets.
- Collaborate with HR on workforce planning, capability building, and performance management.
- Ensure all teams are trained and certified on critical process standards and equipment operation.
- Maintain rigorous safety standards while integrating safety into process design and execution.
- Support the Group Director in strategic planning and execution of operational projects.
Skills and QualificationsEssential Criteria- Proven experience in operations leadership within a manufacturing or high-volume production environment.
- Demonstrated experience owning and improving complex production processes (not just managing teams).
- Strong working knowledge of textile and digital printing processes, including color management, heat press operations, and material behavior.
- Experience implementing and sustaining standard work, process controls, and SOPs.
- Proven ability in root cause analysis and corrective action (RCA/CAPA) with measurable results.
- Strong understanding of process capability metrics (yield, scrap, rework, uptime).
- Leadership skills with a track record of driving accountability and performance discipline.
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