Reports to: Director of Technical Services
Location: Greer, South Carolina
Travel: 15-25%
Position SummaryThe Operations Manager is responsible for leading and optimizing day-to-day operational activities across complex, regulated, and mission-critical environments, including life sciences, advanced technology, and data centers. This role ensures facilities, systems, and teams operate safely, efficiently, and reliably while aligning with business objectives. The Operations Manager partners with clients, internal teams, and leadership to drive operational excellence, maintain compliance, manage budgets, and support long-term asset performance.
Key Responsibilities- Develop and implement operational plans, staffing models, and workflows to support continuous and reliable operations.
- Oversee day-to-day operations across project sites and infrastructure systems, ensuring performance, uptime, safety, and quality standards are met.
- Coordinate with internal teams and external service providers to ensure operational readiness and minimal disruption.
- Support operations in regulated and mission-critical environments, ensuring compliance with GxP requirements, SOPs, validation protocols, and performance standards.
- Develop and manage operational budgets, operating expenses, and service contracts; track costs and identify efficiency opportunities.
- Serve as a primary point of contact for clients and stakeholders, maintaining strong relationships and ensuring high service levels.
- Enforce quality systems, regulatory compliance, and company standards through audits, inspections, and corrective actions.
- Promote and enforce a strong safety culture, ensuring compliance with safety programs and supporting incident investigations.
- Lead, coach, and develop operations staff; establish performance expectations and foster accountability and continuous improvement.
- Drive continuous improvement through data analysis, KPI tracking, reporting, and implementation of reliability and performance enhancements.
Qualifications & Experience- Bachelor's degree in Operations Management, Engineering, Facilities Management, or a related field preferred.
- An equivalent combination of technical training and relevant experience will be considered.
- Professional certifications related to operations management, estimating, or construction management are preferred.
- Minimum of 5 years of operations leadership experience, preferably within life sciences, advanced manufacturing, data center, or other regulated/mission-critical environments.
- Experience working in regulated and mission-critical environments.
- Valid state-issued driver's license.
Skills & Technical Requirements- Proficiency in Microsoft Office and construction scheduling and cost-control software.
- Strong understanding of regulated operations, critical systems, and compliance requirements.
- Proven ability to manage teams, budgets, and operational performance in complex environments.
- Excellent communication, leadership, and problem-solving skills.
- Ability to analyze data and drive measurable performance improvements.
- Strong organizational and decision-making capabilities.
Ideal CandidateThe ideal candidate is a hands-on operations leader who can balance safety, quality, compliance, client service, financial performance, and team leadership in demanding technical environments. Experience supporting pharmaceutical/life sciences, advanced manufacturing, or data center operations is especially valuable.
Background and Drug Screening Required. 
