Operations Manager / People Leader

Orkin LLC

$85K — $100K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • Proven track record in driving revenue in the home services sector
  • Ability to obtain a pesticide license within 90 days (company sponsored)
  • 5-7 years in multi-operational or sales management roles
  • Experience with P&L responsibility and expense control
  • Strong customer relations and mentoring skills

Responsibilities

  • Lead branch operations after an initial 90-day training period
  • Travel to branch locations 25% of the time
  • Inspire and coach team members to enhance service delivery
  • Drive revenue initiatives and hold teams accountable for performance
  • Ensure compliance with relevant laws and company policies
  • Recruit and develop talent within the team
  • Identify cost-saving measures and improve customer service practices

Benefits

  • Company vehicle provided
  • Comprehensive health benefits including medical, dental, vision, maternity & life insurance
  • 401(k) plan with matching contributions
  • Paid time off and paid holidays
  • Employee discounts and tuition reimbursement programs
  • Recognized training programs led by an industry leader
Full Job Description
Responsibilities

The Successful Candidate Will...
  • Assume leadership of a branch location after completing an initial 90 days of training
  • Be willing to travel in the field for branch office visits 25% of the time
  • Be able to relocate within the division geography for higher roles
  • Inspire your team to deliver top-notch service, accept constructive feedback and commit to continual improvement
  • Drive revenue generation and growth, motivating the team through daily check-ins of activities and holding teams accountable for results
  • Showcase superior operational skills, with experience in managing a Profit and Loss (P&L) statement and strategically investing in growth with balancing expense margins
  • Assure compliance with local, state, and federal laws and regulations
  • Ensure accountability for and compliance with the policies and procedures for all Company vehicles
  • Recruit, hire, mentor, evaluate and coach
  • Drive sales initiatives and results
  • Identify best practices, cost savings and improved customer service initiatives
  • Collaborate with Senior Leadership and Human Resources on key hiring, promotional opportunities, succession planning, performance improvement and termination decisions
  • Promote positive employee relations including fostering high morale and upholding company operating standards
  • Maintain technical industry knowledge and expertise in pest, termite, sales and Operational Management


We Offer...
  • Compensation is from $85,000 USD to $100,000 USD per year with opportunities for additional earnings
  • A company vehicle
  • Comprehensive benefits package including medical, dental, vision, maternity & life Insurance.
  • 401(k) plan with company match, employee stock purchase plan
  • Paid Time Off and Paid Holidays
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Comprehensive training programs as the industry leader


Qualifications

What do you need to be successful?

Minimum Requirements:
  • Bachelor's or equivalent work experience
  • Documented success driving revenue for a Home Services company
  • Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)
  • Ability to work in the field independently and manage route-based assignments
  • 5-7 years: Multi-operational or sales management experience with a results-driven company
  • 5-7 years: P&L responsibility experience and an acute understanding of expense control strategies
  • 5-7 years: Demonstrated customer relations experience
  • 5-7 years: Experience with P&L management and business processes
  • 5-7 years: Operations or sales management experience with a results-driven company
  • 5-7 years: Proven ability to achieve profitable growth
  • 5-7 years: Mentoring, coaching, motivating and training


Preferred:
  • 2-5 years: Experience in a service industry or recurring revenue business
  • 2-5 years: Sales experience and/or sales management experience


Physical Demands / Working Environment:

  • Safely use a ladder within the manufacturer's weight capacity
  • Lift and carry up to 50 lbs.
  • Safely access crawl spaces, attics, confined spaces, roof tops, etc.
  • Ability to work in all types of weather conditions


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