MV Transportation, Inc

Operations Manager

MV Transportation, Inc • $75K — $95K *
Half Moon Bay, CA 94019In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 1-3 years of management experience in paratransit operations.
  • Experience in scheduling, personnel management, and training.
  • Strong independent working skills and excellent written/verbal communication.
  • Thorough understanding of contractual obligations related to operations.
  • Familiarity with company policy to ensure consistent assessment of driver performance.
  • Preferred experience with Trapeze software.
  • Ability to thrive in a fast-paced environment.

Responsibilities

  • Manage on-time performance and driver availability.
  • Oversee all call center functions.
  • Enhance customer relations through outreach programs and direct contact.
  • Identify, train, and mentor location staff.
  • Communicate effectively with staff and support teams.
  • Monitor compliance with safety and training programs.
  • Conduct regular operational audits and review key metrics.

Benefits

  • Comprehensive health benefits package.
  • Retirement savings plan with company match.
  • Generous paid time off policy.
  • Opportunities for professional development.
  • Supportive work environment that emphasizes safety.
Full Job Description
Responsibilities

MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:
  • Effectively manage on-time performance and driver availability.
  • Effectively manage all call center functions.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
  • Contributes to maintain the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Implement, promote and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.


Qualifications

Talent Requirements:
  • Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
  • The ideal candidate would have experience in scheduling and personnel management and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
  • Trapeze experience preferred.
  • Experience managing fast paced environment.

About MV Transportation, Inc

MV Transportation, Inc. is a privately held transportation contracting firm based in Dallas, Texas. The company was founded in 1975 by husband and wife team Alex and Feysan Lodde. MV Transportation provides paratransit, fixed-route, shuttle, and school bus services to cities and counties throughout the United States and Canada. The company operates a fleet of over 15,000 vehicles and employs over 20,000 people. MV Transportation is committed to providing safe, reliable, and efficient transportation services to its customers.
Learn more about MV Transportation, Inc
Size
17,000 employees
Industry
Transportation
Founded
1975
* Ladders Estimates

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