Operations Manager

Metropolis Technologies

$75K — $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven leadership and team management skills.
  • Strong commitment to exceptional customer experience and problem-solving.
  • Experience in budget development and financial reviews is advantageous.
  • Quick reaction and problem-solving abilities are essential.
  • Familiarity with computer applications and willingness to learn new systems.

Responsibilities

  • Ensure client satisfaction by addressing requests and enhancing operations.
  • Recruit, train, and oversee a diverse team focused on exceptional service.
  • Maintain compliance with parking, security, and cash management practices.
  • Drive profitability through revenue growth, expense management, and budgeting.
  • Assess and fulfill operational procurement and vendor service needs.
  • Handle general accounting tasks, including payroll and accounts payable.
  • Ensure facility cleanliness and address maintenance standards.
  • Review damage claims and develop safety improvement plans.

Benefits

  • Medical, dental, and vision insurance options available.
  • Flexible spending accounts for additional healthcare expense management.
  • Long and short-term disability insurance for financial protection.
  • Life and accident insurance coverage offered.
  • 401(k) plan to support retirement savings.
  • Generous paid time off policy.
Full Job Description
Responsibilities

What you'll do
  • Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
  • Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
  • Ensure that proper parking, security, and cash control procedures are followed.
  • Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
  • Identify all procurement and vendor service needs of the location.
  • Perform general accounting duties such as accounts payable, payroll, and petty cash.
  • Monitor facility maintenance for cleanliness standards.
  • Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
  • Implement all policies and procedures to ensure compliance with all OSHA laws.


Qualifications

What you need
  • Demonstrates ability to lead, manage and motivate a diverse group of team members.
  • Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
  • Prior experience developing budgets and P&L (Profit and Loss) review a plus.
  • Ability to react and problem-solve quickly.
  • Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.

Salary Range: $75,000.00 to $90,000.00 per year

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Location

US-DC-WASHINGTON

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