Strong leadership skills to manage a diverse team effectively.
Commitment to providing exceptional customer service and innovative problem-solving.
Experience with budget development and P&L management is advantageous.
Quick thinker with strong problem-solving capabilities.
Proficient in Microsoft Office Suite and adaptable to new software applications.
Responsibilities
Ensure client satisfaction by addressing requests and concerns promptly.
Recruit, train, and manage a diverse team of employees focused on service excellence.
Maintain adherence to security, parking, and cash control protocols.
Drive profitability through revenue initiatives and budget management.
Assess and address procurement needs and vendor services.
Handle general accounting tasks including accounts payable and payroll management.
Oversee facility maintenance to uphold cleanliness standards.
Review damage claims and propose enhanced safety measures to minimize risks.
Benefits
Comprehensive training and development programs.
Opportunity for team leadership and career advancement.
Dynamic work environment with a focus on client satisfaction.
Engagement with a diverse workforce and community.
Flexible problem-solving approach that encourages innovative thinking.
Full Job Description
Responsibilities
What you'll do
Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Ensure that proper parking, security, and cash control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll, and petty cash.
Monitor facility maintenance for cleanliness standards.
Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.
Qualifications
What you need
Demonstrates ability to lead, manage and motivate a diverse group of team members.
Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
Prior experience developing budgets and P&L (Profit and Loss) review a plus.
Ability to react and problem-solve quickly.
Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.
