Strong leadership and motivational skills for managing diverse teams.
Commitment to exceptional customer experience and innovative problem-solving.
Experience in budget development and P&L management is advantageous.
Quick reaction and problem-solving abilities in dynamic situations.
Proficiency in computer applications including Microsoft Office, with adaptability to internal systems.
Responsibilities
Ensure client satisfaction by resolving requests and communicating proactively.
Recruit, train, and manage a diverse, Promise-driven team to deliver excellent customer service.
Stay compliant with cash control, security, and parking procedures.
Drive profitability through budget management and facility marketing initiatives.
Identify and manage procurement and vendor services for operational needs.
Handle general accounting tasks like accounts payable and payroll processing.
Oversee facility cleanliness standards and maintenance processes.
Review and manage damage claims while ensuring safety protocols are followed.
Benefits
Opportunity for professional development and team leadership.
Engagement in a customer-centric work environment with meaningful impact.
Access to comprehensive training programs for skill enhancement.
Full Job Description
Responsibilities
What you'll do
Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Ensure that proper parking, security, and cash control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll, and petty cash.
Monitor facility maintenance for cleanliness standards.
Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.
Qualifications
What you need
Demonstrates ability to lead, manage and motivate a diverse group of team members.
Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
Prior experience developing budgets and P&L (Profit and Loss) review a plus.
Ability to react and problem-solve quickly.
Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.
