Description
Operations Manager
Must be willing to travel to Richmond, VA 2-3x/week
Our Operations Manager role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.
How you Will Contribute:
• Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
• Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
• Ensure accuracy and ongoing system maintenance of route, client and variable stop data
• Maintain positive client relationships through regular communication and prompt resolution of service exceptions
• Establish and maintain a clean, safe work environment and ensure compliance with company's Making Every Day Safe policy
• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
• Assist operations team with projects to improve operational efficiency and service quality
• All other job-related duties as assigned
• Work to promote MedSpeed team culture
Skills for Success:
• Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field
• 3--5 years logistics or transportation work experience preferred, or 3+ years management experience preferred
• Successful experience applying quality management principles
• Strong project management skills
• Excellent written and oral communication, strong interpersonal skills
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Result & action oriented with a sense of urgency
• Rational thinker with the ability to excel in stressful situations
• Demonstrated leadership ability
• Strong computer skills, Microsoft Office Suite proficiency
Our Commitment to You:
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.
Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at www.medspeed.com
As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.
