Job DescriptionThis Operations Manager role supports a lockbox processing team responsible for handling high volumes of wholesale payment transactions for a diverse customer base. The team's primary function is to open and process mailed payments, ensuring accurate and timely deposit completion in alignment with daily service level expectations. In this role, you will oversee day-to-day operations as a closing manager, leading a team of processors and ensuring workflow efficiency and performance consistency. Responsibilities include conducting regular one-on-one meetings, leading team huddles, monitoring performance against SLAs, and providing ongoing feedback and coaching. The role also requires enforcing established procedures, policies, and operational standards, while maintaining clear communication of departmental updates and expectations to the team.
Basic Qualifications- Bachelor's degree, or equivalent work experience
- Typically five or more years of relevant experience
Preferred Skills/Experience- Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
- Understanding of applicable Federal and State laws and regulations
- Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
- Good organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal and verbal and written communication skills
- Excellent supervisory and management skills
- Ability to manage multiple tasks
Location expectations This role requires working from a U.S. Bank location for all scheduled work days.
Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,345.00 - $115,700.00
Posting may be closed earlier due to high volume of applicants. 
