As Operations Manager, you will assume responsibility for ensuring and improving the performance, productivity, efficiency, and profitability of the Company through the provision of effective methods and strategies. This role is tasked with delivering and assisting with selling of projects over $500K in size. The Operations Manager understands how to successfully deliver design build infrastructure projects directly to building owners, including management of subcontractors, effective communication with the building owner representative and maximizing gross profit returns. It is expected that this position works very closely with the VP of Sales and their staff to help identify and sell MEP infrastructure projects from the branch's accounts.
This Position...Is under the direct supervision of the Branch Manager, and is counted on to enhance and maintain the performance, productivity, efficiency and profitability of the Company.
Some examples of the work you might do includes:
- Responsible for delivering an exceptional customer experience, rooted in on-time delivery, superior quality and delivery.
- Advocates and reinforces the guiding principles, wellness program, and safety culture of the Company.
- Manager & Cross Function Collaborator - S/he creates an environment where the ODR team and sales staff work together closely, while maintaining clear roles and responsibilities across the cross-functional team, following our guardrails about what each position is responsible for. The person should be focused on providing a seamless customer experience, comfortable collaborating with the account teams regardless of, whether or not they report directly to them, reporting relationship, because their goal is to ensure the customer has a seamless experience. They enjoy being on-site with their teams, consistently meeting with customers. S/he demonstrates the ability to inspire and motivate a team with tremendous positive energy.
- Attractor and developer of talent - Ability to be present locally and recruit talent - S/he understands how to source talent from the local marketplace and is consistently identifying current and future potential talent, recruiting and searching for talent regardless of the need at the time. S/he is an ambassador of the brand and company, creating a pool of interested talent. They create an environment alongside the Branch Manager, General Manager & VP of Sales where prospective employees are asking to join the Company. They are actively focused on the development of their team, both in the current role and future career path.
- Financial & Reporting Expectations - S/he is proficient at managing and projecting costs in projects. S/he understands how to maximize the cash position in an owner direct project model. S/he actively monitors projects on a weekly and monthly basis.
- Proactive Approach - The Operations Manager knows how to manage and build a relationship with a building owner.S/he balances the relationship needs with managing the PCO process, ensuring we remain cash positive, maximizing overall return and improving gross profit from booking to closeout.
- Resource Management -S/he is are able to properly manage a diverse set of resources over both the short and long term, actively engaging both the field and office teams.
- Strategic Alignment - Supports both the VP of Sales and Branch Manager executing the Company's strategy locally. local strategy. S/he participates in the creation of the localized strategy and has a primary responsibility in executing it.
- Hands-On Experience - The Operations Manager understands how to manage projects and is willing to help their teams in any manner necessary. S/he is responsible for ensuring projects execute on track and if one is off track, immediately remediating the causes of delay, including spending time with the team on-site and employing an operating rhythm to resolve issues.
- Drives onsite teams to manage projects according to agreed upon contract terms without variances.
What You Need...- Bachelor's Degree (in a construction-related field) or equivalent.
- 10+ years of experience within the mechanical HVAC industry.
- 5+ years of project management experience.
- Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
- Strong analytical, problem-solving, and decision-making abilities.
- Must have a valid driver's license.
- Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.
Preferred Qualifications:- Demonstrated experience leading a team.
- Prior customer facing experience.
- Strong cross-functional collaboration skills.
Conduct Standards: - Maintains appropriate Company confidentiality at all times.
- Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
- Cultivates and promotes the "Hearts & Minds" safety culture.
- Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).
Work Environment: - This position operates in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
Physical Demands: - In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
- This is considered a light work position, which means possible exertion of up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate.
