Post-secondary degree or equivalent experience in a manufacturing or tank terminal environment.
5+ years of experience in operations management related to liquid processing.
Strong leadership skills for mid-sized teams and multitasking in a dynamic environment.
Excellent verbal and written communication abilities.
Proficient in Microsoft Excel and Word, with a willingness to learn ERP software.
Ability to commit time for after-hours management of a 24/7 operation.
Knowledge of asphalt cement products is beneficial but not required.
Responsibilities
Oversee terminal operations including asphalt cement receipt and delivery.
Manage loading processes for tanker trucks and railcar unloading.
Schedule and coordinate production of polymer-modified asphalt products.
Implement health and safety programs to ensure compliance and promote safety culture.
Develop supply forecasts and operational plans to meet customer demands.
Ensure compliance with environmental and quality standards.
Administer maintenance and capital improvement projects for terminal equipment.
Benefits
Annual performance-based bonus.
Comprehensive group benefits program.
Retirement savings program.
Opportunities for career growth and advancement.
Work-life balance achievable with disciplined scheduling.
Full Job Description
SUMMARY
Responsible for overseeing all asphalt cement supply operations at the Hamilton Terminal, including leadership of personnel, health and safety, environmental compliance, inventory management, production, supply, quality control, maintenance, repairs, capital improvement projects, and contractor scheduling and oversight.
Reporting to the General Manager, this role has leadership responsibility for a team of approximately 10-20 direct reports and up to 5 indirect reports. The Operations Manager maintains overall accountability for terminal operations while providing direction and support to a workforce that includes labourers, operators, Lead Hands, and a Foreman. Key supervisory support is provided by the Foreman and Senior Lead Hand.
PRIMARY SCOPE OF ROLE
TERMINAL OPERATIONS & PRODUCTION MANAGEMENT
Manage overall terminal operations, including receipt of asphalt cement via truck, rail, and marine vessels.
Oversee loading of tanker trucks for customer deliveries.
Operate and manage hot oil heating systems, steam boiler systems, tank heating, and railcar unloading processes.
Schedule manufacturing of polymer-modified asphalt products to maintain inventory levels.
Coordinate tank transfers to support operational requirements.
Ensure efficient material handling, storage, and product availability.
HEALTH, SAFETY & REGULATORY COMPLIANCE
Lead and administer the terminal Health and Safety Program in accordance with company policies.
Promote a strong safety culture through incident reporting, investigations, corrective actions, and near-miss reporting.
Ensure compliance with WHMIS, Working at Heights, Confined Space Entry, Lock-Out-Try-Out-Tag-Out, and other regulatory requirements.
Conduct inspections, daily safety meetings, and Joint Health & Safety Committee meetings.
Maintain employee training records, enforce safety standards, and implement disciplinary action when required.
Manage safety documentation and reporting through the Flex safety management system.
Develop, review, and update Standard Operating Procedures (SOPs).
SUPPLY CHAIN, INVENTORY & LOGISTICS PLANNING
Develop supply forecasts and production plans to meet customer demand.
Coordinate inbound and outbound logistics, including truck, rail, marine, and packaged materials.
Manage railcar scheduling, releases, transportation arrangements, and supplier relationships.
Oversee inventory management, material tracking, product movement, and monthly inventory reconciliation.
Ensure accurate weighing, gauging, ticketing, recording, and monitoring of all inventory transactions.
QUALITY ASSURANCE & ENVIRONMENTAL STEWARDSHIP
Ensure compliance with product quality specifications, customer requirements, and ISO standards.
Manage environmental compliance programs, approvals, permits, and required records.
Operate in accordance with spill prevention, spill response, pollution prevention, and dock security plans.
Conduct emergency response, spill, and security exercises.
Drive continuous improvement in quality and environmental performance.
LEADERSHIP, WORKFORCE MANAGEMENT & LABOUR RELATIONS
Lead, develop, and maintain a highly engaged, productive, and disciplined workforce.
Manage unionized and non-unionized employees in compliance with employment standards and collective agreements.
Oversee staffing, recruitment, seasonal hiring, layoffs, and workforce planning.
Ensure employee cross-training and skills development.
Manage labour relations, grievance escalation, and participation in collective bargaining activities.
Administer weekly and bi-weekly payroll through the Synerion system.
ASSET RELIABILITY, MAINTENANCE & CAPITAL PROJECTS
Plan and oversee preventive maintenance programs for terminal assets and equipment.
Coordinate inspections, repairs, equipment replacement, and contractor activities.
Manage maintenance scheduling and execution to maximize operational reliability.
Support and oversee capital improvement projects, ensuring completion on time and within budget.
BUSINESS CONTINUITY, PERFORMANCE MANAGEMENT & COST CONTROL
Monitor operational risks and implement proactive business continuity plans.
Ensure continuity of production, supply, inventory, quality, equipment reliability, and workforce capability.
Manage operational expenditures and identify cost-saving opportunities.
Establish, monitor, analyze, and communicate key performance indicators (KPIs).
Foster a culture of continuous improvement and operational excellence.
Oversee terminal accounting and administrative functions, including ticketing, purchase orders, invoices, packing slips, and vouchering.
Prepare and analyze month-end operational and financial reports covering inventory, production, throughput, material usage, energy consumption, KPIs, and costs.
Provide input into operating and capital expenditure budgets.
Build and maintain relationships with suppliers, government agencies, industry associations, community partners, and other key stakeholders.
POSITION REQUIREMENTS
Post-secondary degree, and a minimum of five years' experience in a manufacturing or tank Terminal environment (an exceptional track record may supersede the post-secondary education requirement)
Strong understanding of liquid processing and equipment (tanks, piping, pumps, mixers, process heaters, heat exchangers etc.)
Proven abilities to lead a mid-sized team of employees, and to organize and prioritize many simultaneous activities in order to meet customer and operational requirements
Effective verbal and written communication
Computer literacy with the ability to use common software programs such as Microsoft Excel and Word, as well as the aptitude to learn ERP software (JD Edwards), and process software (tank level monitoring, process temperature monitoring etc.) and process controllers.
This is a busy, 24/7 operation which requires an energetic individual with a positive attitude who is committed to devoting the time to run a successful operation. The position does require management involvement after hours and on weekends.
Work-life balance is achievable with flexible and disciplined organization and scheduling. It is a very rewarding role for the right individual.
Knowledge of asphalt cement products and polymer modification is beneficial but not required. Engineering degree and or CET but not required.
WHAT WE OFFER
Expected Base Salary: $95,000.00 - $100,000.00 per year. The actual base salary will depend on several factors including experience, qualifications, internal equity, work location and market expectations.
