Operations Manager - On Demand Courier (24/7 operations) Location: Ashburn, Virginia Job Type: Full-Time, Exempt Overview We are hiring an experienced Operations Manager to lead day-to-day on-demand and dedicated courier operations in a high-touch, time-critical environment. This role is responsible for team leadership, service execution, and operational performance across a 24/7/365 operation. You'll work cross-functionally with Dispatch, Customer Service, Driver Services and Leadership to ensure reliable service delivery and strong team accountability. What You'll Do • Manage daily courier operations to ensure on-time, high-quality service • Lead, coach, and hold accountable a team of operations employees • Create schedules, assign work, and monitor performance • Resolve escalated service issues and customer concerns • Ensure compliance with company policies, safety standards, and regulations • Track and analyze operational metrics, reports, and service data • Partner with leadership to improve processes, efficiency, and scalability • Support hiring, onboarding, training, and performance management What We're Looking For • 5+ years of operations management experience in a fast-paced transportation logistics environment • Strong leadership skills with experience managing teams and driving accountability • Ability to solve problems quickly and make decisions under pressure • Comfortable working across multiple systems and managing real-time operations Schedule & Work Environment • Full-time role supporting a 24/7/365 operation (evenings/weekends on-call) • Fast-paced, high-pressure setting requiring strong focus and adaptability • Occasional travel to customer sites and company locations Requirements • Successful completion of: Background check, Drug screening, HIPAA, OSHA, and Bloodborne Pathogen training, TSA clearance completion. Why Join Us • Leadership role with direct impact on operations and team performance • Opportunity to improve systems, processes, and service delivery • Work in a mission-critical transportation environment supporting essential services