Strong understanding of low-voltage systems, particularly in fire, CCTV, and card access systems.
Excellent management, communication, and interpersonal skills.
Experience with employee relations and leadership development is highly desired.
Responsibilities
Manage the systems delivery process from start to finish.
Oversee Construction, Engineering, and Project Managers in the Operations Department.
Review financial data and control operational budgets to enhance profitability.
Lead billing meetings, control inventory, and strategize for financial stability.
Establish departmental policies to maximize output and ensure compliance.
Supervise personnel, set work schedules, and evaluate performance metrics.
Coordinate with contractors to ensure timely and cost-effective project delivery.
Benefits
Flexible scheduling to accommodate work-life balance.
Opportunities for professional development and career advancement.
Comprehensive training in industry systems and technologies.
Supportive team environment encouraging collaboration.
Travel opportunities to meet clients and participate in industry events.
Full Job Description
Ensures delivery of excellent customer service to both internal and external customers
Requires communication and coordination with other departments to resolve customer complaints or inquiries.
Promptly resolves questions and problems related to assigned areas raised by customers.
Excellent communication skills, respect and courtesy both internally and externally.
Builds and maintains business relationships with clients by providing prompt and accurate services so as to promote customer loyalty.
Team Participation:
Leads supports and contributes to branch wide initiatives.
Serves as an advocate for and representative of the company's goals and philosophies, operation, interests and position.
Serves on branch teams as appropriated or requested.
Essential Position Responsibilities:
Manage systems delivery process from order receipt to project completion.
Manage the Construction, Engineering and Project Managers for the Operations Department
Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. (cont.)
Lead billing and costing meetings for all projects. Control inventory. Plan effective strategies for the financial well-being of the company
Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
Coordinate and monitor the work of employee, subcontractors to ensure professional, timely and cost effective installation and delivery process. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity.
Monitor, manage and improve the efficiency of support services such as efficient maintenance of project paperwork to include contracts, revisions, estimates, work drawing and specifications. Facilitate coordination and communication between support functions.
Sales - Plan and support sales and marketing activities
Strategic Input and Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operation plans.
Leadership role in developing, implementing and measuring standard work in our installation and service businesses.
Manage and direct the daily operations of the Operations Department, including Dispatch, Service, Install, Contracts, and Monitoring
Owns complete service delivery process from customer call, through technician performance and billing.
Owns complete project delivery process from point of signed sales order, through technician/sub-contractor, installation and customer sign-off and billing.
Manage assigned personnel including hiring, development, productivity, employee satisfaction and disciplinary responsibility.
Responsible for expanding customer base to grow department revenues.
Responsible for managing and growing Service agreement base.
Works with the legal department to ensure full compliance with company contract requirements.
Engage in regular communications with sales, customers and vendors to ensure total customer satisfaction.
Qualifications - External
Education/Experience:
Experience with employee relations, talent management/engagement, and leadership development is strongly desired.
Must demonstrate ability to work with and influence peers and upper management.
4 year degree required. Master's Degree preferred.
5+ years of industry experience
Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.
Superior management skills
Excellent time management, planning, and forward-thinking skills.
Be self-motivated and have a professional attitude and appearance
Possess exceptional communication and listening skills.
Possess excellent team building, customer service, and interpersonal skills.
Possess exceptional decision making skills.
Fire Life safety knowledge in project planning and administration
Knowledge and experience in organizational effectiveness and operations management
Knowledge of business and management principles and practice
Knowledge of financial and accounting principles and practices
Knowledge of human resource principles and practices
Knowledge of project management principles and practices
Information technology skills
Key Competencies
Critical thinking and problem solving skills
Planning and organizing
Decision-making
Communication skills
Persuasiveness
Influencing and leading
Delegation
Team work
Negotiation
Conflict management
Adaptability
Other:
Valid driver's license with clear driving record
Ability to work a full time schedule
Available for travel, which may include nights and weekends to accommodate customer's schedule
