We are hiring an Operations Manager for our high-volume Industrial Supplies distribution facility in Milwaukee, WI. This is a leadership role for a disciplined operator who thrives in fast-paced environments, leads through service, and understands that operational excellence exists to support the customer promise. The Operations Manager will help set the operational tempo of the branch while building a culture grounded in customer centricity, servant leadership, safety, and performance. Primary Responsibilities • Drive daily excellence across customer service, inside sales, receiving, warehousing, inventory flow, fulfillment, and delivery readiness. • Champion a customer-first culture where responsiveness and reliability are non-negotiable. • Assist the General Manager in ensuring maximum branch performance through disciplined execution of operational procedures. • Establish structured operating rhythms including KPI reviews, labor planning, and continuous improvement initiatives. • Respond to inbound leads, generate quotes for customers, and guide customers through the EquipmentShare rental/retail process • Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently. • Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business. • Monitor critical business metrics including revenue growth, gross margin performance, sales pipeline health, on-time and in-full (OTIF) delivery, quote-to-order conversion ratios, inventory turns, and overall customer service levels to ensure the branch consistently meets operational and financial objectives. • Familiarize yourself with the business line to provide logistical support to the field teams and customers. • Oversee procurement of items required for facility operations. • Own inventory integrity through weekly audits and cycle counting. • Develop new sales strategies and techniques to increase our market share and improve our customer experience. • Maintain high quality of inventory management and conduct periodic inventory audits Perks & Benefits • Monthly Family Dinner Night - We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply • Competitive compensation • Full medical, dental, and vision coverage for full-time employees • Generous PTO + paid holidays • 401(k) + company match • Tool and boot reimbursements (role dependent) • Gym membership stipend + wellness programs (earn PTO and prizes!) • Company events and food truck nights • 16 hours of paid volunteer time per year - give back to the community you call home • Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that's not just changing an industry for the sake of change - we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment. We're looking for people who: • See challenges as opportunities • Embrace change and continuous improvement • Bring energy, effort, and optimism every day Skills & Qualifications • You're a great listener and care about solving your customer's problems • You're energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process • You have strong interpersonal and problem-solving skills • Able to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services • Ability to work in ambiguous situations with little or no supervision Education & Experience • 5+ years of leadership experience within industrial distribution, MRO, tooling, or wholesale supply • Demonstrated success leading teams in high-throughput facilities • Strong financial and operational acumen • Excellent leadership, communication, and problem-solving skills • Results-driven mindset Physical Requirements • Prolonged periods sitting at a desk and working on a computer. • Ascend and descend ladders, stairs, scaffolding, ramps, poles, and the like to work safely at elevated heights • Must be able to lift up to 50 pounds at times.