Position OverviewThe Operations Manager Snack & Drink (S&D) leads the daily execution and team management of the Snack & Drink business unit. This role is responsible for managing daily client communication, supervising site-level teams, ensuring operational discipline, maintaining service standards, and executing against financial guardrails established by the Director of Snack & Drink.
The Operations Manager S&D reports directly to the Director of Snack & Drink and serves as the primary owner of day-to-day operations across all S&D sites. This position is based out of Oakland HQ and will require frequent travel to all S&D client sites, including any out of state locations.
Requirements
ResponsibilitiesDaily Operations & Account Management- Serve as the primary point of contact for day-to-day client communication across all S&D sites
- Manage client requests, product adjustments, and operational changes within approved guardrails
- Respond to service issues and resolve escalations in a timely and professional manner
- Ensure smooth execution of snack and beverage programs across multiple sites
- Coordinate and execute site launches and program transitions in partnership with the Director
- Maintain high levels of client satisfaction and retention
- Escalate strategic or financial-impact decisions to the Director as needed
- Coordinate client snack and drink activations and engagement events including staffing support, sourcing and vendor coordination, and hosting.
Team Leadership- Directly manage Assistant Managers, Site Leads, Attendants, Baristas, and Drivers within the S&D division
- Oversee scheduling, labor allocation, and coverage across all sites
- Conduct regular 1:1s with Assistant Managers and Site Leads
- Ensure performance management processes are followed consistently
- Recruit, onboard, train, and develop S&D frontline staff
- Set and maintain clear expectations for service standards, professionalism, and hospitality
- Foster a culture of accountability, teamwork, and operational discipline
Inventory, Ordering & Merchandising Oversight- Oversee ordering and receiving processes across all client sites
- Ensure inventory systems are followed consistently, including proper storage, rotation, and cycle counts
- Monitor shrinkage and inventory discrepancies and take corrective action
- Enforce merchandising standards specific to each client site
- Ensure smallwares and equipment are maintained, organized, and functioning
- Coordinate transportation logistics and inventory transfers between warehouse and client sites
- Partner with the Director to identify cost control opportunities
Operational Discipline & Systems Execution- Implement and enforce standard operating procedures across all sites
- Ensure daily, weekly, and monthly operational checklists are completed
- Monitor time and temperature standards and food safety compliance
- Oversee opening and closing procedures across sites
- Ensure cleanliness, organization, and sanitation standards are upheld
- Participate in developing and refining operational systems alongside the Director
- Provide feedback on operational inefficiencies and recommend improvements
Cross-Functional Collaboration- Partner with Culinary leadership to ensure smooth integration of in-house products into S&D programs
- Support Sales during program launches and transitions
- Communicate proactively with the Director regarding performance trends, risks, and staffing needs
Qualifications & Requirements- Minimum 5+ years experience in multi-site hospitality, retail food, grocery, or route-based operations
- Minimum 3+ years managing frontline staff and supervisors
- Strong people leadership skills with demonstrated ability to hold teams accountable
- Experience managing scheduling, labor allocation, and service standards
- Strong understanding of inventory systems and operational controls
- Ability to manage multiple sites and priorities in a fast-paced environment
- Comfortable making decisions within defined guardrails
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Proficiency in Google Suite, Slack, and operational tools
- Valid driver's license and ability to travel between client sites as needed
- Experience working in a scaling or startup food business preferred
Schedule & ExpectationsTypical schedules are generally Monday through Friday with hours dependent on the service. However our Snack and Drink primary hours of operation are from 5am - 5pm. You are responsible for managing your schedule directly with your manager.
Shift details: Shift details: Exact schedule may fluctuate, S&D operations can be at any time (24/7).Compensation & Benefits- Competitive wages in an equitable tiered pay structure for all positions.
- Cell Phone Stipend
- Health, dental, and vision insurance - After 90 Days
- Self Managed Vacation, Paid Time Off (PTO) - After 90 Days
- All employees 401K (retirement account) -After 90 days
- Commuter (pre-tax) - After 30 Days
- Meals provided daily onsite at Oakland Commissary Kitchen and most client locations.
- Opportunity to develop your skills, work with amazing people & be a part of a force for social change!
Salary Description
Salaried Role $80-90K/Year
