Role DetailsJob Title: Operations Manager, Casualty
Location: Houston, TX, Hybrid
Employment Type: Full time
Role OverviewResponsible for overseeing operational, analytical, and reporting functions related to casualty insurance. This role collaborates cross-functionally to ensure efficiency, accuracy, and alignment with organizational goals.
Key Responsibilities- Oversee development and implementation of underwriting platforms and tools to help drive efficient business practices and expansion of two business units.
- Lead the development and maintenance of underwriting documents for new and renewal business, ensuring alignment and compliance across departments.
- Support business growth by partnering with underwriting and maintaining relationships with internal and external producers.
- Improve renewal processes and technology to enhance efficiency and meet persistency goals with an enhanced focus on AI.
- Work with marketing department to launch and maintain websites for excess casualty and healthcare liability including an additional suite of products such as brochures, knowledge articles.
- Assist with development of training programs for underwriting, claims and marketing functions within casualty business lines.
- Establish reporting protocols in coordination with Power BI, Finance, and system partners.
- Has full HR responsibility for direct reports including making hiring decisions, training, coordinating work, establishing standards, reviewing work, conducting performance appraisals, and providing coaching or counseling.
What You Bring- Minimum 6 years of relevant and progressive experience in area of specialization
- Bachelor's degree in relevant field or equivalent experience
- 3 years of leadership experience
- Ability to read and interpret documents such as submission exposures, claim reports, and procedural manuals
- Possess and have ability to apply advanced knowledge of insurance principles, practices, and procedures
- Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
- Superior organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
- Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment
- Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
What We Offer- Competitive salary and comprehensive benefit package
- Strong learning culture with ongoing development opportunities
- Opportunities for growth and career advancement
- Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
- Basic life and disability insurance
- 401(k) plan with 6% company match
- 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
- Paid parental leave
- Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
- Student loan matching program
- Employee discount program
- An opportunity to do meaningful work and love what you do
