POSITION SUMMARY:

Provides administrative oversight, business management, and program development for one or more ambulatory services.  Ensures optimal patient access, customer satisfaction, and cost-effective management of the practice.  Works in collaboration with the Medical Director(s) and the Nurse Manager in a matrix management team.  Supervises all administrative and non-clinical support staff.  Monitors compliance with managed care plans. Establishes work procedures and standards to improve efficiency and effectiveness in all practices.  Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation.  Conducts ongoing leadership training of staff and creates an environment which fosters and responds to customer satisfaction.

Position: Operations Manager

Department: Family Medicine Charles River

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION & EXPERIENCE:

• Work requires a Bachelor’s Degree or equivalent work experience.

• Bachelor's Degree or equivalent plus 5-7 years of related experience.

• Must have at least 3 years management and budget experience.

• Master’s Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.

KNOWLEDGE, SKILSS, & ABILITIES:

• Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures.

• Able to prioritize and manage multiple projects simultaneously and produce expected results.

• Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple physicians of numerous specialties.

• Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements.

• Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.

• Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications.

• Excellent oral and written communication skills.

• Demonstrated critical thinking, analytical and problem-solving skills.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.