Posting Start Date: 7/15/26
Job Title: Operations Manager (Bench)
Job Location: Seattle-USA-98188
Work Location Type: On-Site
Salary Range: $86,417.73 - 105,000.00
Role Purpose StatementThe Operations Manager will provide leadership across operational areas, supporting day-to-day execution, problem resolution, and overall performance.
This role requires a strong, well-rounded operator who can adapt to business needs, lead teams effectively, and drive results in a fast-paced environment.
The ideal candidate is a proactive leader capable of stepping into various operational functions and delivering immediate impact.
Main Accountabilities- Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
- Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
- Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
- Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
- Investigate customer quality issues, develop and implement corrective actions
- Maintain an ongoing, positive and pro-active relationship with all internal and external customers
- Attend the daily operations briefing
- Ensure par levels of customer inventory and customer specific goods
- Provide data for the development of an annual business plan and budgeting for the department
- Ensure optimal deployment of human, technical and material resources in the department
- Initiate and control continuous optimization of processes
- Leadership
- Ensure that the area of responsibility is properly organized, staffed and directed
- Guide, motivate and develop the subordinate employees within the Human Resources Policy
- Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
- Make the company's values and management principles live in the department(s)
- Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
- Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Knowledge, Skills and Experience- Three to five years of management experience in large-scale operations such as culinary production, logistics, warehouse, or similar
- Experience in using and managing Variable Production Systems and schedules
- Strong presentation, communication, training and interpersonal skills
- Proven success in improving work processes and leading change in a complex, fast environment
- Excellent analytical and conceptual skills
- Demonstrable record of understanding and meeting customer expectations
- Proven track record of understanding the drivers of product and labor cost variances
- Good knowledge of Microsoft Office and Windows-based computer application
- Experience working in high-pressure, time-sensitive environments
- Exposure to process improvement or continuous improvement initiatives
- Experience developing or improving operational processes and SOPs
- Experience managing both salaried and hourly employees, including frontline supervisors with an oversight of 30+ team members in department
